Contract Maintenance Scheduler

Penske Australia & New Zealand; Brisbane; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Accredited Training & Development

Safety and leadership training

Competitive remuneration

Reward and recognition programs

Employee referral program

Employee assistance program

Family friendly benefits includingPaid

Penske Perks: discounts

Job summary

Penske Australia & New Zealand is seeking a Contracts Maintenance Scheduler based in Wacol to coordinate maintenance for customers under service contracts. You will schedule service work, manage in-vehicle telematics, and prepare contract plans and fleet tenders while supporting the Service Contract Administrator and Technical Services team.

You’ll build strong relationships with customers and internal stakeholders, deliver timely information on contract performance, and thrive in a fast-paced,

Qualifications

• Strong organisational and time management skills to coordinate multiple service and maintenance requirements.
• Excellent customer service with strong written and verbal communication abilities.
• Experience with maintenance scheduling and costing is highly desirable.
• Experience in Repair and Maintenance contract administration or warranty processing will be advantageous.
• Proficiency with Microsoft Office and ability to learn relevant systems including in-vehicle telematics platforms.
• Strong logical thinking and sound reasoning skills, with ability to identify practical solutions.
• Comfortable working in a fast-paced and changing environment and able to adapt as priorities evolve.
• A trade or technical background will be highly regarded.
• If you’re an organised, solutions-focused professional who enjoys coordinating people, schedules and information to deliver great customer outcomes,

Responsibilities

• Schedule upcoming service and maintenance work for customers under service contracts.
• Coordinate information around service contract performance and utilisation for customers and internal stakeholders.
• Prepare and provide Repair & Maintenance Contract Plans and fleet tenders; support the Service Contract Administrator and Technical Services team.
• Manage in-vehicle telematics systems and commission new units into correct environments.
• Prepare and provide monthly service history reports to customers and internal stakeholders; build strong relationships and deliver high levels of customer service.

Skills

Organisational skills

Time management

Customer service

Maintenance scheduling

Costing

Warranty claims

MS Office

Telematics platforms

Technical background

Communication skills

adaptability

Tools

Microsoft Office

In-vehicle telematics platforms

Job description

As the Contracts Maintenance Scheduler, you’ll play an important role in supporting the Service and Sales teams by coordinating effective maintenance solutions for customers operating vehicles under service contract agreements.

Based in Wacol, you’ll be responsible for scheduling upcoming service and maintenance work, ensuring customers and internal stakeholders have clear and timely information around service contract performance and utilisation.

You’ll also support the preparation of Repair & Maintenance Contract Plans and fleet tenders, while providing administrative support to the Service Contract Administrator and wider Technical Services team.

A key part of the role will be managing in-vehicle telematics systems and commissioning new units into the correct environments, helping ensure accurate information is available to support effective maintenance planning.

You’ll also prepare and provide monthly service history reports to customers and internal stakeholders, giving you the opportunity to build strong relationships and contribute to a high level of customer service.

This is a great opportunity for an organised and customer-focused professional who enjoys coordinating multiple priorities, working with a diverse range of stakeholders and finding practical solutions in a fast-paced environment.

About you:

• You’ll have strong organisational and time management skills, with the ability to coordinate multiple service and maintenance requirements effectively.
• You’ll have excellent customer service skills and strong written and verbal communication abilities.
• Experience with maintenance scheduling and costing is highly desirable.
• Experience in Repair and Maintenance contract administration or warranty claims processing will be advantageous.
• You’ll be confident working with Microsoft Office and have the ability to learn and utilise relevant systems, including in-vehicle telematics platforms.
• You’ll have strong logical thinking and sound reasoning skills, with the ability to identify practical solutions to customer and operational requirements.
• You’ll be comfortable working in a fast-paced and changing environment and able to adapt as priorities evolve.
• A trade or technical background will be highly regarded.
• If you’re an organised, solutions-focused professional who enjoys coordinating people, schedules and information to deliver great customer outcomes,

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world’s finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.