Contract Administrator - Service Delivery & Compliance

Housing Industry Association Limited; New South Wales; On-site; AUD 80,000 - 120,000; Full time

Job summary

NRG Cleaners Pty Ltd in Australia is seeking an experienced Contract Administrator to oversee service contracts across commercial, government, healthcare, education, events and industrial clients. You will coordinate with clients, suppliers, subcontractors and internal teams to ensure delivery aligns with terms.

This role demands strong organisational skills, attention to detail and the ability to interpret contractual provisions.

Qualifications

• Relevant qualifications in contract administration, business administration, project administration, facilities management or a related discipline are desirable.
• Relevant industry experience in commercial cleaning, facilities services, or contract-based service environments will be highly regarded.
• At least 3 years of proven experience in contract administration, contract coordination, facilities management, or a related role.
• Knowledge and understanding of service agreements, contract documentation, and compliance requirements.
• Strong organisational skills with the ability to manage multiple contracts and priorities.
• Excellent communication and stakeholder management skills.
• Ability to interpret contractual terms and ensure obligations are met.
• Experience preparing reports, maintaining records, and managing administrative processes.

Responsibilities

• Monitoring contract performance and maintaining quality standards in accordance with client requirements.
• Liaising with clients, suppliers, subcontractors, and internal stakeholders regarding service delivery matters.
• Responding to operational issues and assisting in resolving matters relating to service agreements and contractual requirements.
• Managing documentation and administrative records associated with service contracts.
• Assisting with the implementation, review, and variation of service agreements where required.
• Interpreting contract requirements and ensuring services are delivered in accordance with agreed terms and conditions.
• Identifying potential operational and contractual risks and reporting recommendations to management.
• Maintaining stakeholder and supplier relationships to support effective contract outcomes.
• Contributing to the review, renewal, and ongoing management of service agreements and contract documentation.
• Conducting site inspections and auditing compliance with service agreement.
• Administering and coordinating service contracts to ensure delivery aligns with contractual requirements, agreed service levels, and client expectations.
• Conducting contract compliance audits relating to service delivery and quality assurance as per service agreement.
• Ensuring compliance with workplace health and safety legislation, company policies, and contractual obligations.

Skills

Contract administration

Stakeholder management

Documentation management

Compliance knowledge

Risk assessment

Communication

Multitasking

Team collaboration

Education

Contract Administration qualification

Facilities/Project Admin degree

Job description

NRG Cleaners Pty Ltd in Australia is seeking an experienced Contract Administrator to oversee service contracts across commercial, government, healthcare, education, events and industrial clients. You will coordinate with clients, suppliers, subcontractors and internal teams to ensure delivery aligns with terms.

This role demands strong organisational skills, attention to detail and the ability to interpret contractual provisions.