Contour Clinics Practice Manager – Sydney

Contour Cosmetic Clinics; Sydney; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Well above award

Leadership development

Supportive network of Practice Mgrs

Resumo da oferta

Contour Clinics, a premium cosmetic medicine group, is seeking a commercially sharp Practice Manager to own a clinic's operational, financial and people performance. Starting at Castle Hill and expanding to other Sydney clinics based on impact.

You will lead a team of clinicians and client care staff, drive KPI-based performance, and ensure a premium patient journey with clear next steps. The role requires 3+ years managing a clinic or related business with full P&L accountability, and a

Qualificações

• 3+ years' experience managing a clinic, salon, retail or hospitality business with full P&L accountability.
• Strong leadership with accountability and leading by example.
• Data-driven and commercially minded, with the ability to turn KPIs into action.
• High emotional intelligence and a genuine passion for patient experience.
• Willing and able to work across any of our Sydney clinics as business needs change.

Responsabilidades

• Own clinic performance: revenue, profitability, utilisation, average visit value, conversion and retention.
• Lead, coach and develop a team of clinicians and client care staff, with regular one-on-ones and clear KPI expectations.
• Deliver a consistent, premium patient journey, making sure every patient leaves with a clear next step.
• Embed our treatment planning and consultation standards, partnering with our Education Development Manager.
• Drive operational excellence: rostering, diary optimisation, stock control, SOP compliance and accurate use of DappleOS.
• Run daily huddles, submit weekly performance reports to Head of Performance and contribute to monthly Practice Manager meetings.

Conhecimentos

People leadership

P&L accountability

Data-driven decisions

KPI tracking

Clinical operations

Ferramentas

DappleOS

Descrição da oferta de emprego

About Contour Clinics

Contour Clinics is a premium cosmetic medicine group with 8 clinics across Sydney / NSW. Our vision is simple: Every patient guided. Every outcome owned.We aim to be our patients' trusted advisor, guiding decisions, planning care and owning outcomes. We do it through four values: Lead with Expertise, Advise with Integrity, Own the Outcome, and Bring Your Best.

The opportunity

We're looking for a commercially sharp, people-focused Practice Manager to take full ownership of a clinic's operational, financial and people performance.

You'll start at our Castle Hillclinic then move into another of our Sydney clinics based on where your leadership will have the greatest impact. This role suits a leader who enjoys variety, adapts quickly to new teams, and wants exposure across a multi-site business. That kind of experience builds a career faster than staying in one location.

What you'll do

Own clinic performance: revenue, profitability, utilisation, average visit value, conversion and retention

Lead, coach and develop a team of clinicians and client care staff, with regular one-on-ones and clear KPI expectations

Deliver a consistent, premium patient journey, making sure every patient leaves with a clear next step

Embed our treatment planning and consultation standards, partnering with our Education Development Manager

Drive operational excellence: rostering, diary optimisation, stock control, SOP compliance and accurate use of DappleOS

Run daily huddles, submit weekly performance reports to Head of Performance and contribute to monthly Practice Manager meetings

About you

3+ years' experience managing a clinic, salon, retail or hospitality business with full P&L accountability

A strong leader who creates accountability and leads by example

Data-driven and commercially minded, with the ability to turn KPIs into action

High emotional intelligence and a genuine passion for patient experience

Professional, resilient and adaptable. You're energised by new teams and new challenges.

Willing and able to work across any of our Sydney clinics as business needs change

What's on offer

Well above award

Ongoing leadership development and exposure across a growing multi-site group

A supportive network of Practice Managers and a head office team invested in your success