Hospitality Experience Coordinator

Alegria Travel Services; Canberra; On-site; AUD 45,000 - 65,000; Full time

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request to completion.

This fully remote role suits someone who enjoys customer service, organization, research, and helping clients navigate options. You will gather preferences, research options, coordinate reservations, and maintain client records with professional support and ongoing training.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Gater information about client preferences and requests.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Online research

Digital literacy

Reliability

Professionalism

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clientsReview confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment