Contact Centre Team Member

International Convention Centre Sydney; Sydney; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Free meals

Parking discount

Wellbeing leave

Volunteer leave

Parental leave

Health insurance offers

Salary sacrifice options

Job summary

ICC Sydney is seeking a professional, detail-oriented individual to join our Building Services and Sustainability Team as a Contact Centre Team Member on a full-time basis. The central point of contact for operational and facilities maintenance support, you will triage and delegate work requests to ensure service delivery excellence for ICC Sydney's clients and stakeholders.

You will handle inquiries via phone, email, radio and the service portal, perform data entry and monitor requests for

Qualifications

• Willingness to work in a team or autonomously with minimal direction.
• Able to accept direction with a can-do attitude without compromising safety.
• Well organised with attention to detail and ability to work under pressure.
• Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions.
• Mature and professional outlook in handling challenging situations with a solutions mindset.
• Ability to work on a rotating roster over 7 days.
• Valid working rights in Australia.
• You must be 18 years or over.

Responsibilities

• Being the central point of contact for operational and facilities maintenance support, triage and delegation of work requests.
• Answering and actioning inquiries from team members, contractors and stakeholders via phone, email, radio and the service portal.
• Data entry and monitoring of work requests for reactive and planned maintenance tasks.
• Interact with various stakeholders and make decisions on service delivery while maintaining safety and quality.

Skills

Teamwork

Attention to detail

Work under pressure

Analytical thinking

Creative problem solving

Customer service

Communication skills

Decision making

Rotating roster

Safety awareness

Australian working rights

18 years or over

Job description

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at or call . You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a professional, detail-oriented individual to join our Building Services and Sustainability Team as a Contact Centre Team Member on Full Time basis.

Being the central point of contact for operational and facilities maintenance support, the Contact Centre interacts with multiple stakeholders, both internal and external to ICC Sydney. The team is responsible for the triage and delegation of work requests to ensure ICC Sydney delivers success for our clients and stakeholders.

Responsibilities and duties of this role includes answering and actioning inquiries from team members, contractors and stakeholders via use of phone, email, radio and the service portal as well as data entry and monitoring of work requests for reactive and planned maintenance tasks.

To be successful in this role you will have strong attention to detail, the ability to interact with various stakeholders, be able to make decisions on service delivery and have in-depth understating of how ICC Sydney operates.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

• Willingness to work in a team or autonomously with minimal direction.
• Able to accept direction with a can-do attitude without compromising safety.
• Well organised with attention to detail and ability to work under pressure.
• Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions.
• Mature and professional outlook in handling challenging situations with a solutions mindset.
• Ability to work on a rotating roster over 7 days.
• Valid working rights in Australia.
• You must be 18 years or over.

Additionally, you will have a positive attitude to align with the Contact Centre team culture, a willingness to learn and a demonstrated commitment to your career. You will have a passion for getting results, be resilient with strong customer service and communication skills and be able to establish good working relationships.

What to expect next:

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.