Contact Centre Team Member

ICC Sydney; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free daily meals

Discounted car parking

Paid wellbeing leave

Volunteer leave

Parental leave

Exclusive health insurance offers

Job summary

ICC Sydney is seeking a detail‑oriented Contact Centre Team Member to join our Building Services and Sustainability Team on a full‑time basis. You’ll be the central point of contact for operational and facilities maintenance, triaging work requests and coordinating with contractors and stakeholders to ensure client success.

You will handle inquiries via phone, email, radio, and service portal, perform data entry, and monitor tasks for reactive and planned maintenance.

Qualifications

• Willingness to work in a team or autonomously with minimal direction.
• Able to accept direction with a can-do attitude without compromising safety.
• Well organised with attention to detail and ability to work under pressure.
• Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions.
• Mature and professional outlook in handling challenging situations with a solutions mindset.
• Ability to work on a rotating roster over 7 days.
• Valid working rights in Australia.
• You must be 18 years or over.

Responsibilities

• Being the central point of contact for operational and facilities maintenance requests, triage and delegation to ensure delivery of service success.
• Answering and actioning inquiries from team members, contractors and stakeholders via phone, email, radio and the service portal.
• Data entry and monitoring of work requests for reactive and planned maintenance tasks.

Skills

Teamwork

Autonomy

Attention to detail

Communication

Decision making

Roster flexibility

Job description

At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark – The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases – making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at [e-mail] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.

About thisopportunity

ICC Sydney are looking for a professional, detail-oriented individual tojoin our Building Services and Sustainability Team as aContact CentreTeam Memberon Full Timebasis.

Being the central point of contact for operational and facilitiesmaintenance support, the Contact Centre interacts with multiple stakeholders,both internal and external to ICC Sydney. The team is responsible for thetriage and delegation of work requests to ensure ICC Sydney delivers successfor our clients and stakeholders.

Responsibilities and duties of this role includes answering andactioning inquiries from team members, contractors and stakeholders via use ofphone, email, radio and the service portal as well as data entry and monitoringof work requests for reactive and planned maintenance tasks.

To be successful in this role youwill have strong attention to detail, the ability to interact with variousstakeholders, be able to make decisions on service delivery and have in-depthunderstating of how ICC Sydney operates.

Why ICC Sydney?

ICC Sydney offers more than just a job – we provide the chance to bepart of something extraordinary. We create world class experiences while fostering acollaborative, inclusive culture where your ideas and skills are valued.

As part of ourteam, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• Asan international company, Legends Global can offer future careeropportunities throughout our global network of venues.
• CBD location closeto public transport and in the heart of the Darling Harbour precinct.

ICC Sydney iscommitted to prioritisingequitable, sustainable and innovative practices for all team members andvisitors. This includes people with all abilities, First Nations Peoples,people across all generations, LGBTQIA+ individuals, new Australians, parentsand carers, and families of all structures. Our diverse, passionate team drivesa culture of collaboration, inclusion and service excellence.

Required Skills & Experience

• Willingness to work in a team or autonomously with minimal direction.
• Able to accept direction with a can-do attitude without compromising safety.
• Well organised with attention to detail and ability to work under pressure.
• Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions.
• Mature and professional outlook in handling challenging situations with a solutions mindset.
• Ability to work on a rotating roster over 7 days.
• Valid working rights in Australia.
• You must be 18 years or over.

Additionally, you will have apositive attitude to align with the Contact Centre team culture, a willingnessto learn and a demonstrated commitment to your career. You will have a passionfor getting results, be resilient with strong customer service andcommunication skills and be able to establish good working relationships.

To be eligible for employment you musthave valid working rights in Australia.

Please Note; relevant screening checkswill be conducted as part of the recruitment process. This includes a NationalPolice Background Check for successful candidates. You will also be required toshow proof of identity that meets the 100-point check. Shortlisted candidatesmay also be required to complete an appropriate and relevant health assessmentas part of the recruitment process.

Join us atICC Sydney, where you can bring your best, whole self to a team that truly putspeople first.

A NSW Government project, ICC Sydney was delivered in partnership with Darling Harbour Live, comprisingCapella Capital, ASM Global,Lendlease, Hostplus, Aware Super, and Spotless FM.