Construction Success Manager

Fieldwire; Mackay Regional; Remote; AUD 125,000 - 153,000; Full time

Job summary

Fieldwire is seeking a Construction Success Manager to work remotely within Australia, assisting clients with deploying and optimizing Fieldwire for their construction projects. You will train, consult, and support customers, guiding them through processes, integrations, and use cases to maximize platform value.

Ideal candidates have 2+ years of construction experience, strong communication and presentation skills, and the ability to manage multiple accounts while driving adoption and

Qualifications

• 2+ years of professional construction experience across field and office roles.
• Excellent presentation and communication skills.
• Self-motivated, highly organized with strong time management.
• Diplomacy and patience when resolving customer issues.
• Comfortable communicating with foremen to senior managers.
• Solid understanding of the construction process from design to completion.
• Understand how project parties interact to drive schedules and budgets.
• Able to brainstorm unique solutions for client needs in a dynamic startup environment.

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack to integrate Fieldwire into workflows.
• Manage a portfolio of customers to improve Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person trainings and demos to educate clients.
• Assist the product team by communicating customer feedback for improvements.
• Troubleshoot and resolve technical questions and issues.
• Occasionally travel to customers’ offices for key meetings and trainings.

Skills

Construction XP

Presentation skills

Communication

Time management

Diplomacy

Stakeholder comms

Construction process

Problem solving

Job description

Job Description

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member.

Who we’re looking for

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.

What you’ll be doing

You’ll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.

The primary responsibilities of our next Construction Success Manager will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
• Occasionally travel to customers’ offices for key meetings and trainings

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• 2+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A solid understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Compensation:

The estimated pay ranges for this role are as follows: AUD $124,793 - $152,525

The salary range represents the low and high end of the salary range for this job in AU. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for corporate bonus, which can range up to 10% compensation variable bonus.

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn .

Where is the job located?

This role is fully remote within Australia. Our office is located in Rhodes, NSW.