Construction Product Sales & Service Specialist

The Jaybro Group; Canberra; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Jaybro Group in Australia is seeking an enthusiastic Sales Support / Account Executive for our Fyshwick branch to deliver expert product knowledge, answer calls, process orders and resolve customer enquiries.

You will focus on inbound enquiries and proactive outbound sales across our broad range, gain product and industry knowledge, and contribute to the success of the team while working with Trade Sales and Service teams.

Responsibilities

• Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales
• Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers
• Follow up quotes to closure managed in Salesforce
• Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware)
• Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP)
• Work in collaboration with Trade Sales and Business Development teams to support sales in the region.
• Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance
• Build and maintain strong relationships with customers, ensuring a high level of service and retention
• Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints
• Liaise with warehouse and operations teams to ensure timely order fulfilment
• Accurately enter and maintain customer data in CRM/ERP platforms
• Maintain up-to-date knowledge and training of Jaybro’s full product categories, range and processes

Job description

The Jaybro Group in Australia is seeking an enthusiastic Sales Support / Account Executive for our Fyshwick branch to deliver expert product knowledge, answer calls, process orders and resolve customer enquiries.

You will focus on inbound enquiries and proactive outbound sales across our broad range, gain product and industry knowledge, and contribute to the success of the team while working with Trade Sales and Service teams.