Conference & Events Lead - Elevate Major Meetings

Accor; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Global staff discounts on Accor hotels

Résumé du poste

Mercure Melbourne Doncaster is seeking a Conference Duty Manager to drive smooth operations for conferences, meetings and corporate events. You will lead a client-focused team, coordinate with kitchen and service teams, and ensure exemplary guest experiences in line with Accor Heartist culture.

You will oversee room setups, AV, catering, safety procedures and post-event handovers, while maintaining strong client relationships and efficient shift management.

Qualifications

• Experience in hotel conferences, banquets, events or F&B operations.
• Demonstrated leadership and team supervision skills.
• Strong customer service and client relationship management abilities.
• Excellent communication, organisation and problem-solving skills.
• Ability to manage multiple events and competing priorities in a fast-paced environment.
• Knowledge of conference setups, catering operations, and audiovisual requirements.
• Understanding of workplace health and safety and food safety practices.
• Flexible availability for weekends, evenings, public holidays and varied shifts.
• Should have Full Working rights in Australia (Sponsorship not available)

Responsabilités

• Oversee conference & event operations including rooms, layouts, AV, catering and presentation standards.
• Check event orders and floor plans, conduct pre-event checks and address issues during events.
• Welcome and liaise with conference organisers, delegates and VIP guests; be the client contact.
• Coordinate with Kitchen, F&B, Front Office, Housekeeping, Maintenance and Sales teams.
• Supervise conference and event staff; assign duties and brief on requirements.
• Oversee conference catering, service timing, presentation and safety compliance.
• Ensure safety, security, and compliance with workplace requirements; manage costs and reporting.

Connaissances

Leadership

Customer service

Communication

Organization

Problem-solving

Multi-tasking

AV knowledge

OSH awareness

Flexible scheduling

Description du poste

Mercure Melbourne Doncaster is seeking a Conference Duty Manager to drive smooth operations for conferences, meetings and corporate events. You will lead a client-focused team, coordinate with kitchen and service teams, and ensure exemplary guest experiences in line with Accor Heartist culture.

You will oversee room setups, AV, catering, safety procedures and post-event handovers, while maintaining strong client relationships and efficient shift management.