Conference & Events Coordinator

Pullman Hotels & Resorts; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist® Benefit Card

Flare Benefits platform access

Learn Your Way Academy

Complimentary duty meal

Discounted dry-cleaning

Talent development opportunities

CSR & sustainability programs

Job summary

Pullman Adelaide is seeking a proactive Conference and Events Coordinator to join the Sales Hub. You will manage enquiries from proposal through post-event follow-up, coordinating conferences, meetings and events that deliver memorable experiences.

Partner with clients and operational teams to ensure every detail is executed to a premium standard, from site visits to post-event reporting, while building lasting relationships and maintaining accurate event records.

Qualifications

• Excellent interpersonal and client relationship skills.
• Strong administrative, organisational and time management abilities.
• Professional verbal and written communication with clients.
• Customer-focused mindset with a passion for memorable events.
• Ability to work independently while collaborating with a team.
• Excellent attention to detail and discretion with information.
• Proficiency with Microsoft Office; familiarity with hospitality/event tech is a plus.

Responsibilities

• Manage conference and event enquiries from proposal through post-event follow-up.
• Prepare tailored conference, group and event proposals with the Pullman Adelaide Sales team.
• Develop quotations covering meeting spaces, accommodation, food and beverage.
• Coordinate all aspects of confirmed conferences, meetings and events.
• Build and maintain relationships with clients; update conference database.
• Host site inspections and familiarisation visits to showcase facilities.
• Liaise with operational departments to ensure flawless execution.
• Attend BEO meetings and other planning forums; assist with sales collateral.
• Provide administrative support and contribute to special projects.

Skills

Interpersonal skills

Administrative skills

Time management

Verbal & written communication

Customer service focus

Independent working

Attention to detail

Discretion with sensitive information

Planning & coordination

Tools

Opera Cloud

Delphi

Job description

Company Description

This is an exciting opportunity to join the Pullman & ibis Adelaide Sales Hub as a Conference and Events Coordinator, dedicated exclusively to the prestigious Pullman Adelaide. Inspired by Pullman's purpose of provoking new exchanges between people, cultures and universes, you will coordinate conferences, meetings and events that bring people together, create meaningful connections and deliver memorable experiences. Partnering closely with clients and operational teams, you will ensure every detail is thoughtfully planned and executed, reflecting Pullman's commitment to innovation, collaboration and exceptional hospitality.

Job Description

What You Will Be Doing

• Manage conference and event enquiries from proposal through to post-event follow-up, ensuring a seamless client experience.
• Prepare tailored conference, group and event proposals in partnership with the Pullman Adelaide Sales team.
• Develop quotations covering meeting spaces, accommodation, food and beverage offerings, and event requirements.
• Coordinate all aspects of confirmed conferences, meetings and special events to ensure successful delivery and client satisfaction.
• Build and maintain strong relationships with existing and prospective clients, updating and maintaining the conference database and key account information.
• Host site inspections and familiarisation visits, showcasing Pullman Adelaide's premium conference and event facilities.
• Liaise closely with operational departments to ensure all event requirements are communicated and executed to the highest standard.
• Attend and actively contribute to Banquet Event Order (BEO) meetings and other operational planning forums.
• Partner with Food & Beverage and Hotel Operations teams to support event delivery and group experiences.
• Assist with the development and coordination of sales and promotional collateral that supports conference and events business growth.
• Provide administrative support and contribute to special projects and initiatives within the Pullman & ibis Adelaide Sales Hub.

Qualifications

Qualifications, Skills & Personal Attributes

We are looking for a highly organised and proactive professional who thrives in a fast-paced environment and is passionate about creating exceptional guest and client experiences. This role is ideal for a detail-oriented professional who enjoys balancing multiple priorities, fostering meaningful connections and delivering exceptional events that reflect the premium guest experience synonymous with Pullman Adelaide.

The Ideal Candidate Will Demonstrate

• Excellent interpersonal skills with the ability to build genuine and lasting relationships with clients, colleagues and stakeholders.
• Proven administrative, organisational and time management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Exceptional verbal and written communication skills, with a professional and polished approach to client interactions.
• A strong customer service focus and a passion for delivering memorable experiences that exceed expectations.
• The ability to work independently while maintaining a collaborative and team-oriented mindset.
• Strong attention to detail and the ability to anticipate needs, identify solutions and proactively resolve issues.
• Confidence handling sensitive and confidential information with discretion and professionalism.
• Advanced proficiency in Microsoft Office applications and general computer literacy. Previous experience with Opera Cloud, Delphi or similar software if highly regarded.
• The ability to quickly learn and effectively utilise hospitality, sales and event management systems.
• Strong planning and coordination skills, with the ability to manage several events and projects concurrently.
• A proactive, adaptable and creative approach, with a willingness to embrace new ideas and continuous improvement.
• The ability to build strong working relationships across multiple departments to ensure seamless event delivery.
• A genuine enthusiasm for bringing people together and creating meaningful experiences through conferences, meetings and events.
• Previous experience in hospitality, events, sales coordination or a hotel environment will be highly regarded, though not essential.

What Is In It For You

• ALL Heartist® Benefit Card, offering discounted rates across Accor hotels worldwide, plus exclusive savings on accommodation, dining, travel, entertainment, retail, technology and everyday lifestyle purchases.
• Access to the Flare Benefits platform, providing discounts and special offers from hundreds of leading brands, helping your money go further on everyday expenses.
• Learning programs through our Learn Your Way Academy, with ongoing training and development opportunities including self-paced learning, virtual webinars and face-to-face training.
• Complimentary duty meal while on shift.
• Access to discounted dry-cleaning services.
• Opportunity to develop your talent and grow within your property, across Australia, and throughout Accor's global network.
• Make a positive impact through our Corporate Social Responsibility initiatives, including sustainability programs and our commitment to reducing single-use plastics.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

A job you love is a great start. A career with an organisation that pioneers the art of responsible hospitality, connects cultures, and leads with heartfelt care is where your journey truly begins. Join a team where people are valued, opportunities are endless, and every day is a chance to make a meaningful impact. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS