Conference & Event Supervisor

Accor; Western Australia; On-site; AUD 45,000 - 60,000; Part time

Job summary

Mercure Perth in the heart of the city is seeking a Part-time Conference & Event Supervisor to lead our events team and deliver exceptional service for corporate and private functions.

You will supervise banquets, coordinate with sales and kitchen, manage guest requests, and help develop innovative event packages while upholding safety standards.

Qualifications

• RSA certification is required.
• Approved Manager Card is desired.
• Flexibility to work afternoon shifts and weekends.

Responsibilities

• Supervise banquet, conference, and meeting room events.
• Coordinate with Conference & Events Sales for handovers.
• Oversee daily operations and maintain high service standards.
• Lead and develop events staff to achieve excellence.
• Coordinate with kitchen for menu quality and timely delivery.
• Manage inventory, place orders, and control costs.
• Handle guest inquiries and special requests professionally.
• Support creation of innovative conference packages and promotions.
• Ensure food safety, health, and safety compliance.
• Monitor sales data and event performance for improvements.
• Conduct staff training to enhance service skills.

Skills

Leadership

Interpersonal skills

Problem solving

Team motivation

Job description

Job Description

Company Description

Situated in the heart of the city between Hay Street and St Georges Terrace, Mercure Perth is a vibrant midscale hotel where local charm meets international hospitality. Perfectly positioned near the Swan River and the CBD's premier corporate precincts, our hotel features 239 well-appointed rooms, a heated rooftop swimming pool, and bustling dining venues including Cucina on Hay and Baccaria.

A cornerstone of our property is our dedicated conference floor, featuring six multi-use, naturally lit function rooms capable of hosting up to 350 guests for everything from intimate board meetings to grand corporate exhibitions.

At Mercure Perth, we foster an inclusive, welcoming culture where our team is empowered to create memorable experiences. As part of the global Accor family, joining us means unlocking a world of genuine team support, local community spirit, and limitless global career opportunities.

Job Description

We are seeking an enthusiastic and detail-oriented Part-time Conference & Event Supervisor to join our team at Mercure Perth. In this role, you will lead and inspire our conference and events team to deliver outstanding service and create memorable experiences for our corporate and private function guests.

• Supervise the execution of banquet, conference, and meeting room events, ensuring catering timelines, AV requirements, and room setups strictly align with guest event orders
• Liaise closely with the Conference & Events Sales team to ensure seamless handovers and flawless execution of corporate and private functions
• Oversee daily conference and events operations, ensuring smooth service delivery and maintaining high-quality standards throughout all functions
• Lead, motivate, and develop a team of events and catering staff to achieve operational excellence
• Coordinate with kitchen staff to maintain menu quality, consistency, and timely delivery for all conference and event requirements
• Manage inventory, place orders, and control costs whilst upholding product quality for events and functions
• Handle guest inquiries, special requests, and event modifications, resolving issues promptly and professionally
• Assist in creating and implementing innovative conference packages, event promotions, and catering offerings
• Ensure compliance with food safety regulations, health and safety standards, and company policies across all events
• Monitor and analyse sales data and event performance to identify trends and opportunities for improvement
• Conduct regular staff training sessions to enhance service skills, product knowledge, and event execution capabilities
• Maintain a clean, organised, and safe work environment for staff and guests throughout all conference and event spaces
• Collaborate with other departments to ensure seamless guest experiences and integrated event delivery
• Stay updated on industry trends and incorporate contemporary offerings into event packages and menus

Qualifications

Your experience and skills include: Service focused personality is essential and a passion for everything food and beverage. Previous experience in a similar leadership role is an asset. Strong interpersonal and problem solving abilities and the ability to lead by example.

Responsible Service of Alcohol (RSA) certification is required, Approved Manger Card is desired.

Flexibility to work afternoon shifts and weekends as required.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.