Concierge — Personalised Guest Experiences & Benefits

Park Hyatt Los Cabos at Cabo del Sol; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa and F&B discounts

Hyatt accommodation discounts

Job summary

Park Hyatt Sydney is seeking a Concierge to greet guests, provide directions, and arrange reservations, drawing on deep knowledge of the hotel's offerings, local restaurants, attractions and transport options.

The role emphasises personalised, pre-emptive service, building rapport with guests and coordinating with vendors and events; candidates should have five-star hospitality experience, professional presentation, and strong communication.

Qualifications

• Previous experiences as a Concierge within a five star hotel or similar environment preferred.
• Must possess a professional presentation.
• Outstanding guest services skills, sophisticated verbal & written communication skills with high attention to detail.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Extremely organised and well developed computer knowledge.
• Extensive knowledge of Sydney and surrounds.

Responsibilities

• Greeting and welcoming guests.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Respond to complaints and find the appropriate solution.
• Provide maps and directions.
• Assist in on-site events such as weddings or corporate meetings.
• Develop and expand a network of contacts within the community.

Skills

Guest services

Communication skills

Attention to detail

Interpersonal skills

Problem-solving

Computer proficiency

Tools

Computer proficiency

Job description

Park Hyatt Sydney is seeking a Concierge to greet guests, provide directions, and arrange reservations, drawing on deep knowledge of the hotel's offerings, local restaurants, attractions and transport options.

The role emphasises personalised, pre-emptive service, building rapport with guests and coordinating with vendors and events; candidates should have five-star hospitality experience, professional presentation, and strong communication.