Luxury Guest Concierge & Valet Service

Park Hyatt; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

F&B discounts

Hyatt accommodation after 3 months

Learning & development

Employee assistance program

Diverse and inclusive team

Job summary

Park Hyatt Sydney is seeking a friendly Guest Services/Porter to ensure seamless arrivals and departures, escort guests to rooms, and manage luggage handling with professionalism.

Requirements include excellent customer service, a friendly, outgoing demeanor, and a valid driver’s license; five-star hotel experience is preferred. Enjoy Hyatt benefits and a supportive, inclusive team culture.

Qualifications

• Thorough knowledge of Sydney
• Excellent customer service skills
• Friendly and outgoing personality
• Valid Driver’s License, preferred Manual Drive License
• Previous experience in a five star hotel is desired

Responsibilities

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Directs guests and visitors to any of the Hotel’s facilities.
• Escorts guests to their rooms, explaining all in house and room facilities.
• To transport guest’s luggage to and from the guest’s room on arrival and departure.
• Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
• Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.
• Assists to direct traffic in the hotel’s driveway
• Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.

Skills

Excellent customer service skills

Friendly and outgoing personality

Job description

Park Hyatt Sydney is seeking a friendly Guest Services/Porter to ensure seamless arrivals and departures, escort guests to rooms, and manage luggage handling with professionalism.

Requirements include excellent customer service, a friendly, outgoing demeanor, and a valid driver’s license; five-star hotel experience is preferred. Enjoy Hyatt benefits and a supportive, inclusive team culture.