Concierge

Uniting AgeWell Limited; Victoria; Hybrid; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Uniting AgeWell network locations

Job summary

Uniting AgeWell is seeking a friendly Concierge to join our team on a casual basis. You will work across a rotating roster including mornings, afternoons and sleepover nights, delivering exceptional service to residents, visitors and staff at our Victoria sites.

As the first point of contact, you will handle enquiries promptly, assist with apartment maintenance, and help preserve residents' welfare, privacy and independence in a supportive community setting.

Qualifications

• Experience in retirement or community care is desirable.
• Excellent customer service skills.
• Strong verbal communication and interpersonal abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Serve as the first point of contact for residents, staff, visitors and the general public.
• Respond to requests promptly and communicate effectively across all groups.
• Assist residents with enquiries and support welfare, privacy and independence.
• Contribute to general upkeep and maintenance of apartments and common areas.

Skills

Customer service

Communication skills

Attention to detail

Adaptability

Diversity experience

Interpersonal skills

Tools

Microsoft Office

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on theBESTphilosophy -Believe, Excel, Support and Trust- underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

• Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650annually
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
• Not for profit,values-basedorganisation

About the role:

We are seeking a confident, approachable, and customer-focused Concierge to join our dedicated team on a casual basis. The successful candidate will have the flexibility to work across a rotating roster, including morning, afternoon, and sleepover night shifts, providing exceptional service and support to our residents and visitors.

The Concierge is the first point of contact for the Residents and also for staff, visitors and the general public who may come on site. Flexibility is required to be able to respond to requests as they arise and the ability to communicate with a diverse range of people.

With a customer service focus, this role will assist our residents with confidence, responding to enquiries in a timely manner, ensuring general maintenance of the apartments and ensuring the welfare, privacy and independence of the Residents is maintained to a high standard.

This is the place for you if you have:

• Experience within the Retirement sector or Community Care is desirable
• Excellent customer service skills
• High level of verbal communication and interpersonal skills
• Proficient in Microsoft Office applications
• Excellent attention to detail and the ability to manage competing priorities
• Experience in relating to a diverse range of people
• Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff

Essentials for working in Aged Care:

• Acurrent Working With Children’s Check (VIC) or willingness to obtain one
• Full Australian working rights
• A current Police Records Check/NDIS Clearance or be willing to undertake this process
• Current flu and covid vaccinations as required

Contact Recruitment at [e-mail] for more information.

Please find attached a copy of the PD here: Concierge PD.pdf