Concierge

InvoCare; Sydney; On-site; AUD 45,000 - 55,000; Full time

Job summary

InvoCare in Sydney is seeking a service-focused team member to support client families and Funeral Directors during services, ensuring smooth operations in chapels and behind the scenes.

You will juggle scheduling, venue setup, AV equipment, meet and greet attendees, and help transitions between services, requiring excellent multitasking and adaptability in a busy environment.

Qualifications

• Dynamic and customer focused.
• Excellent administration skills.
• Able to multitask in a busy environment.
• Willingness to adapt to various duties throughout services.

Responsibilities

• Provide excellent customer service to client families and Funeral Directors during services.
• Organise the daily schedule front and back of house; prepare spaces and AV equipment.
• Run services, meet and greet attendees, and manage transitions between services.
• Multitask and adapt to varied responsibilities across events.

Skills

Customer service

Administration skills

Multitasking

Adaptability

Tools

Audio visual equipment

Job description

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

About you

You are both dynamic and customer focused. You love working in a busy environment and enjoy being hands on, you have excellent administration skills and have a "can do attitude".

About the role

You will be responsible for providing excellent customer service to our client families and Funeral Directors during services in our chapels. You will have contact with internal and external customers as you organize the daily schedule both front and back of house; this includes preparing the spaces, organizing the audio visual equipment, running services, meeting and greeting attendances and transition from one service to the other. There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.

Benefits of joining InvoCare

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.