Concierge

CBRE Group, Inc.; Redmond; On-site; AUD 53,000 - 57,000; Full time

Job summary

CBRE, Inc. is hiring a Concierge for Experience Services in a front-of-house role. You will welcome guests, answer requests, and provide local recommendations, building a helpful knowledge base for the building and its occupants.

Your day involves coordinating activities, logging requests, and ensuring a high standard of service and safety. The ideal candidate has 5+ years in hospitality or premium concierge and a knack for anticipating needs, with strong interpersonal skills and a supervisory

Qualifications

• 5+ years in hospitality, concierge, or premium customer service.
• Deep knowledge of local restaurants, transport, venues and services.
• Strong interpersonal skills and relationship-building with guests and tenants.
• Experience with shift management or supervision is preferred.
• Comfort with common workplace tools (email, documents, spreadsheets, scheduling).

Responsibilities

• Greet employees, guests and visitors and direct them appropriately.
• Arrange and confirm recreational, dining, and business activities with prompt, reliable answers.
• Record and log service requests, tracking to closure.
• Build and maintain a local recommendations database for quick, useful responses.
• Deliver customer service that encourages referrals of contacts and associates.
• Follow security and emergency procedures to keep occupants safe.
• Guide the team on practices and resolve complex service issues to meet goals.

Skills

Hospitality experience

Local area knowledge

Customer service

Interpersonal skills

Supervisory experience

Problem solving

Tools

Email tools

Scheduling software

Spreadsheets

Job description

About CBRE and Experience Services:

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About the Role:

The Concierge turns guest requests into answers that make their day easier. You handle requests, recommendations, and the front-of-house welcome that sets the tone. You also serve as the primary point of contact for people entering the building, and you keep a running, current knowledge base of the area that makes your recommendations specific and useful. You will be successful in this role when you anticipate what guests, tenants, and clients need before they ask, and leave every interaction with a strong impression of the building and the service behind it.

What You’ll Do:

• Greet employees, guests, and visitors as they enter the facility so every person is welcomed and directed to the right place.
• Arrange and confirm recreational, dining, and business activities so guests and employees get a prompt, reliable answer to every request.
• Record and log service requests and track them to closure so the person who asked always knows where their request stands.
• Build and maintain a database of local recommendations covering transportation, dining, and entertainment so employees and guests get useful answers quickly.
• Deliver customer service that encourages guests and tenants to refer personal and business associates.
• Follow property security and emergency procedures and notify the appropriate parties to keep occupants and visitors safe.
• Guide the team on practices and procedures and resolve complex service problems to meet team objectives.

What You’ll Need:

• 5 or more years of experience in hospitality, concierge, or premium customer service.
• In-depth knowledge of the local area: restaurants, transportation, venues, and services.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Strong interpersonal skills and the ability to build relationships with regular guests and tenants.
• Strong preference for prior shift-manager or supervisory experience, a hotel or luxury-hospitality concierge background, and experience managing a local vendor and recommendations database.
• Get energy from imparting kindness, help, and recommendations to others. The more people you interact with in a day, the better you feel when you head home.
• Are your friends' and family's go-to person for restaurant and city recommendations, because you always know the perfect spots.
• Are known for noticing a guest, friend, or family members needs something before they ask. People constantly tell you "I can't believe you read my mind on that."
• Are calm under pressure. You genuinely love the chaos of the unpredictable and take pride in navigating tricky moments with a steady mind.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Concierge position is 53,000 annually and the maximum salary for the Concierge position is $56,500 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmitive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)