Concierge Officer

Medhealth3; Campbelltown; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Referral bonuses

Corporate discounts

Health insurance

Gym memberships

Salary packaging options

Additional leave purchase

Job summary

Ability Action Australia is growing and we're seeking a proactive Concierge to join our team in Campbelltown. You’ll own referrals, guide participants from referral to booking, and ensure ongoing support with clinicians.

The role is office-based, with a focus on responsiveness, organisation, and outcome-driven work. You’ll contribute to a high-performing team within the MedHealth group and benefit from ongoing training and development.

Qualifications

• First point of contact guiding participants from referral to booking.
• Experience with phone, SMS, and email outreach.
• Ability to coordinate with clinicians to prioritise appointments.
• Comfortable working toward KPIs and targets.
• Strong communication and follow-up skills.
• Attention to detail in managing information in systems.

Responsibilities

• Be the first point of contact guiding participants from referral to booking.
• Reach out via phone, SMS, and email.
• Guide conversations toward appointments in a supportive way.
• Follow up to gather information and maintain momentum.
• Coordinate referrals, updates, and bookings in systems.
• Coordinate with clinicians to prioritise appointments.

Skills

Confident communication

Empathy

Proactive mindset

KPI driven

Attention to detail

Follow-up skills

Tools

CRM systems

Job description

About the role

Ability Action Australia is growing and we're looking for a proactive, people-focused individual to join our Concierge Team.

You'll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Campbelltown where being responsive, organised, and outcome-focused makes a real impact.

What you'll be doing

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:

• Reaching out early via phone, SMS, and email
• Guiding conversations toward an appointment in a supportive way
• Following up to gather information and keep momentum
• Managing referrals, updates, and bookings in systems
• Coordinating with clinicians to prioritise appointments

What's in it for you

• Meaningful work where you can see the impact of what you do every day
• Career growth across Ability Action Australia and the wider MedHealth group
• Ongoing training and development to build your skills and confidence
• Great benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)
• Options for salary packaging, novated leasing, and additional leave purchase

What you'll bring

• Confidence speaking with people and guiding conversations with empathy
• A proactive mindset, you take initiative and follow things through
• Comfortable working toward KPIs or activity targets
• Strong communication and follow-up skills
• Attention to detail when managing information and systems

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.