Compliance Officer

St John WA Group; Western Australia; Sur place; AUD 56 000 - 76 000; Temps partiel

Avantages offerts par ce poste

$550 Health and Wellness reimbursement

17.5% leave loading

Corporate uniform

Salary packaging and novated leasing

Consumer discounts

Discounts on first aid equipment

Complimentary First Aid Training

Complimentary ambulance cover

Résumé du poste

St John WA is seeking a part-time Compliance Officer to join the Patient Safety and Quality team in Belmont. You will support compliance monitoring, internal assurance, quality management, and governance across the organisation.

The role offers exposure to ISO standards, privacy governance, and regulatory compliance in a safety-critical health environment. It is ideal for someone curious, detail-oriented and collaborative, with a view to growing capability.

Qualifications

• Qualified ISO 9001-2015 Auditor, or willingness to obtain.
• ProQa Auditor qualification, or willingness to obtain.
• Current CPR Certificate (desirable).
• Certificate 4 Business or equivalent business experience.
• Internal customer service training, or willingness to attend.

Responsabilités

• Assist with compliance reviews and internal quality audits.
• Support CAPA processes and quality management system maintenance.
• Help with complaints, investigations and reports.
• Track regulatory, contractual and organisational compliance requirements.
• Assist with policy reviews and document control.
• Support privacy and information governance matters.

Connaissances

Attention to detail

Communication skills

Organisational skills

Collaborative approach

Curious mindset

Formation

ISO 9001-2015 Auditor

ProQa Auditor

CPR Certificate

Certificate 4 in Business

Internal customer service training

Outils

Description du poste

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Compliance Officer to join our Patient Safety and Quality team on a Part time (0.8 FTE) basis at our Belmont office. This is an opportunity to build your skills in compliance, assurance and governance while supporting the day-to-day work of the team at St John WA, a large and complex health and emergency services organisation.

Working as part of the Compliance team, you will assist with a range of activities, including compliance monitoring, internal assurance, quality management, complaints and investigations, policy governance, regulatory compliance, privacy and information governance.

You will gain experience across the Compliance function and gradually build your knowledge in a particular portfolio as your skills develop. Depending on organisational priorities, experience and capability, this may include Assurance and Quality; Complaints and Investigations; Policy and Regulatory Compliance; or Privacy and Information Governance.

You will work with colleagues across operational, clinical and corporate teams to assist with reviews and assurance activities, gather information, help respond to compliance queries and flag issues for further review. Your work will contribute to improving systems and processes across the organisation.

This role offers the chance to develop broad compliance and governance skills in a safety-critical healthcare environment. We are looking for someone who is curious, has an eye for detail and is keen to learn, ask questions, review information and work with others to improve the way things are done.

What You’ll Do:

• Assist with compliance reviews, internal quality audits and control testing, and help gather information for organisational assurance activities.
• Help maintain St John WA’s Quality Management System and support activities relating to ISO 9001 requirements and Corrective and Preventive Action (CAPA) processes.
• Assist with complaints, feedback and compliance investigations by gathering and reviewing information, helping prepare reports and referring significant matters to the appropriate team member.
• Help track legal, regulatory, contractual and organisational compliance requirements and support the team in responding to queries from business areas.
• Assist with policy reviews, document control and keeping organisational policies and requirements clear, current and up to date.
• Assist with privacy, information access and information governance matters, including records release and statutory information processes within delegated authority.
• Help collate and review information from complaints, audits, compliance issues, CAPA and other sources to spot patterns and flag potential risks or opportunities for improvement.
• Assist with preparing clear, evidence-based reports, draft recommendations and information for leaders and committees.

What You’ll Need:

• An interest in building a career in compliance, governance or quality, with transferable skills gained through work or study. Some exposure to assurance, auditing, complaints, investigations, privacy or information management would be helpful, but you do not need experience across all these areas.
• A curious and practical approach to solving problems, with the ability to review information, ask questions and seek advice or elevate matters when needed.
• Clear written and verbal communication skills, with the ability to organise information and contribute to reports, correspondence and draft recommendations.Good attention to detail and an understanding of the importance of handling confidential and sensitive information appropriately.
• Good organisational skills, with the ability to prioritise tasks, keep track of deadlines and ask for guidance when priorities compete.
• A collaborative approach and willingness to build positive working relationships with colleagues across operational, clinical and corporate teams.
• Some exposure to a regulated or complex organisation would be helpful but is not essential.
• An interest in learning about Quality Management Systems, compliance monitoring, internal assurance, privacy and information governance. Previous exposure to any of these areas is desirable.

Qualifications:

• Qualified ISO 9001-2015 Auditor, or willingness to obtain
• ProQa Auditor qualification, or willingness to obtain
• Current CPR Certificate (desirable)
• Certificate 4 Business or equivalent business experience
• Internal customer service training, or willingness to attend.

Benefits:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Applications close on Tuesday 1st December 2026 at 6pm.

Alternatively, if you have any questions, please contact Talent Sourcing on [e-mail]

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.