Compliance Officer

National Networks Plus; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Free On-site parking

Not-for-Profit salary packaging

Salary packaging up to $15,900 pre-tax

Job summary

National Networks Plus seeks a dedicated Compliance Officer to join our team in an office-based capacity in Sydney. Reporting to the Operations Manager, you will manage governance and compliance requirements, maintain portals for our clients, and drive continual improvement across the business.

You will oversee contractor and internal audits, client compliance within NDIS and Aged Care sectors, document control, and records management while supporting training activities and stakeholder

Qualifications

• Previous experience in a compliance, quality, assurance or similar role.
• NDIS or Aged Care experience highly regarded.
• Knowledge of quality management systems and compliance processes.
• Strong organisation and problem-solving skills.
• Strong analytical skills and an enquiring mind.
• Exceptional attention to detail accuracy is non-negotiable.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Word and Excel.
• Ability to manage competing priorities in a fast-paced environment.
• National Police Check, WWCC, NDIS Worker Screener and unrestricted right to work in Australia.

Responsibilities

• Governance and Compliance: Manage organisational compliance across NDIS, Aged Care, WHS and privacy requirements.
• Quality and Assurance: Maintain policies, procedures and controlled documents; monitor incidents and corrective actions.
• Auditing: Coordinate and conduct internal compliance audits; maintain schedules and action plans.
• Prepare documentation for external audits and reviews; liaise with auditors, regulators and client representatives.

Skills

Compliance expertise

Quality management

Analytical skills

Organisational skills

Problem solving

Attention to detail

Communication skills

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

National Networks Plus is seeking a dedicatedCompliance Officer to join our team in this newly created internal role.

Reporting to our Operations Manager, you will be responsible for managing internal and external governance and compliance requirements, maintaining compliance portals for both National Networks Plus and our clients, following up on outstanding documentation, and preparing and submitting reports as required.

This is a fully office-based position that requires a hands-on approach to supporting quality, compliance, and continuous improvement initiatives across the business.

Key responsibilities include contractor compliance, internal auditing, client compliance requirements within the NDIS and Aged Care sectors, document control, records management, and maintaining compliance standards across the organisation.

Key Responsibilities

Governance and Compliance

• Manage organisational compliance across NDIS, Aged Care, WHS and privacy requirements.
• Maintain compliance registers, policies, licences and certifications.
• Monitor client and contractor compliance obligations and documentation.
• Administer compliance and accreditation portals.
• Coordinate employee and contractor compliance requirements.
• Prepare compliance reports and stakeholder submissions.
• Monitor regulatory changes and recommend improvements.
• Identify and escape compliance risks.

Quality and Assurance

• Maintain policies, procedures and controlled documents.
• Support quality and compliance requirements across the business.
• Monitor incidents, complaints and corrective actions.
• Track compliance performance and improvement initiatives.
• Maintain evidence for audits, accreditations and client requirements.
• Promote continuous improvement across systems and processes.
• Support compliance and quality training activities.

Auditing

• Coordinate and conduct internal compliance audits.
• Maintain audit schedules, records and action plans.
• Assess compliance against regulatory and contractual requirements.
• Identify compliance gaps and improvement opportunities.
• Monitor and follow up audit findings and corrective actions.
• Prepare documentation for external audits and reviews.
• Liaise with auditors, regulators and client representatives.
• Prepare audit reports and recommendations.

What you bring to the role

• Previous experience in a compliance, quality, assurance or similar role
• NDIS or Aged Care experience highly regarded
• Knowledge of quality management systems and compliance processes
• Strong organisation and problem-solving skills
• Strong analytical skills and an enquiring mind
• Exceptional attention to detail accuracy is non-negotiable
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, particularly Word and Excel
• Ability to manage competing priorities in a fast-paced environment
• National Police Check, WWCC, NDIS Worker Screener and unrestricted right to work in Australia

Why Apply

• Not-for-Profit salary packaging!
• Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
• Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
• Monday to Friday hours enjoy your weekends!
• Free On-site parking
• Following probation:
• Allocated Day Off (ADO) each month
• Day off on your birthday
• Friendly, supportive, close-knit team culture
• Ongoing training and development in a meaningful sector