Compliance and Standards Coordinator, Disability Services (NDIS)

Anglicare NSW South, NSW West & ACT; Canberra; On-site; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Employee Assistance Program

Parental leave

Professional development

Mentoring

Team environment

Job summary

Anglicare NSW South, NSW West & ACT is seeking a Compliance and Standards Coordinator, Disability Services (NDIS) to join the Governance Team in Canberra. The role contributes to safe, high-quality, person‑centred supports upholding participant rights and outcomes with a focus on continuous improvement.

The role reports to the Director of Quality and Compliance and involves coordinating audits, maintaining the QMS, and delivering regulatory reporting across Disability Services.

Qualifications

• Qualifications in Disability, Community Services, Quality Management, Business, Governance or related discipline.
• Experience in quality assurance, compliance, governance or continuous improvement.
• Sound knowledge of the NDIS Quality and Safeguarding Framework and NDIS Practice Standards.
• Experience coordinating audits and managing audit evidence.
• Strong analytical, organisational and problem-solving skills.
• Demonstrated experience maintaining registers, reporting systems and governance documentation.
• Excellent written communication and report-writing skills.
• Attention to detail and ability to manage competing priorities.
• Proficiency in Microsoft Office and information management systems.
• Experience in NDIS-funded services and relevant auditing qualifications desirable.

Responsibilities

• Support Quality Management System maintenance and ongoing improvements.
• Coordinate compliance monitoring activities and registers.
• Track changes to NDIS legislation, standards and regulatory requirements.
• Coordinate internal audits and assist with NDIS Commission verifications.
• Monitor audit findings, corrective actions and continuous improvement.
• Maintain policies, procedures and governance documentation.
• Assist with incident, complaint and risk trend analysis.
• Prepare quality, compliance and governance reports and dashboards.
• Provide quality and compliance advice to managers and teams.

Skills

Quality assurance

Compliance

Governance

Auditing

Data analysis

Communication

MS Office

Education

Disability/Community Services qualification

Tools

Microsoft Office

Information management systems

Job description

Compliance and Standards Coordinator, Disability Services (NDIS)

SCHADS Award Level 5 | $53.43 - $55.85 per hour + super + salary packaging

Are you passionate about quality, compliance and safeguarding? Do you want to make a meaningful difference in the lives of people with disability? Then this role may be for you!

Anglicare is seeking a Compliance and Standards Coordinator, Disability Services (NDIS) to join our Governance Team based in Canberra. This is an exciting opportunity to play a key role in ensuring our Disability Services continue to deliver safe, high-quality, person-centred supports that uphold participant rights and achieve positive outcomes.

The core mission of Anglicare (NSW South, West & ACT) is to break the cycle of intergenerational poverty for children, young people and families. We have a particular focus on serving vulnerable communities across the ACT and regional, rural NSW.

At Anglicare, compliance is not simply about meeting standards or completing audits. It is about creating safe, inclusive and responsive environments where participants are respected, supported and empowered to achieve their goals. We are committed to continuous improvement and the delivery of services that align with the NDIS Quality and Safeguarding Framework.

Reporting to the Director of Quality and Compliance, the Compliance and Standards Coordinator plays a critical role in supporting quality assurance, compliance monitoring, governance systems, audit activities, continuous improvement initiatives and regulatory reporting across Disability Services. The role works closely with Disability Service Managers, frontline teams and corporate stakeholders to embed a culture of quality, accountability and evidence-based practice.

A brief outline of the position includes:

Supporting the implementation and ongoing maintenance of the Disability Services Quality Management System (QMS).

Coordinating compliance monitoring activities and maintaining compliance, quality and safeguarding registers.

Monitoring changes to NDIS legislation, Practice Standards and regulatory requirements.

Coordinating internal audits and supporting NDIS Commission verification and certification audit preparation.

Tracking audit findings, corrective actions and continuous improvement initiatives.

Coordinating the review and maintenance of Disability Services policies, procedures and governance documentation.

Assisting with incident, complaint and risk trend analysis.

Preparing quality, compliance and governance reports and dashboards.

Supporting managers and teams with quality and compliance advice.

About You

The most important attribute you can bring to this role is your commitment to quality, safeguarding and continuous improvement. You are highly organised, analytical and collaborative, with the ability to build strong working relationships across a range of stakeholders.

You will have:

Qualifications in Disability, Community Services, Quality Management, Business, Governance or a related discipline.

Experience in quality assurance, compliance, governance or continuous improvement.

Sound knowledge of the NDIS Quality and Safeguarding Framework and NDIS Practice Standards.

Experience coordinating audits and managing audit evidence.

Strong analytical, organisational and problem-solving skills.

Demonstrated experience maintaining registers, reporting systems and governance documentation.

Excellent written communication and report-writing skills.

A high level of attention to detail and the ability to manage competing priorities.

Proficiency in Microsoft Office and organisational information management systems.

Experience working within NDIS-funded services and quality or auditing qualifications will be highly regarded.

Competitive salary plus superannuation

Generous salary packaging available under Anglicare's PBI status

Friendly and supportive team environment

Employee Assistance Program

Additional personal leave and paid parental leave

Professional development, mentoring and training opportunities

Opportunity to make a genuine impact on service quality and participant outcomes

If you are a passionate professional who is prepared to embrace our values of Compassion, Integrity, Dignity and Inclusion in your day-to-day work, and you have a genuine commitment to quality disability services, we would love to hear from you.

Applicants must hold or be willing to obtain:

NDIS Worker Screening Check

Working with Vulnerable People (ACT) registration

Working With Children Check (NSW)

Current Driver Licence