Compliance Officer

National Professional Solutions; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

National Professional Solutions – Frenchs Forest NSW is seeking a dedicated Compliance Officer. You will manage governance and compliance across NDIS, Aged Care, WHS and privacy, maintaining portals for internal and client use and coordinating documentation.

Reporting to the Operations Manager, you will lead audits, document control, and reporting while driving continuous improvement and ensuring records for audits and client requirements are accurate.

Qualifications

• Previous experience in a compliance, quality, assurance or similar role.
• NDIS or Aged Care experience highly regarded.
• Knowledge of quality management systems and compliance processes.
• Strong organisation and problem-solving skills.
• Strong analytical skills and an enquiring mind.
• Exceptional attention to detail – accuracy is non-negotiable.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Word and Excel.
• Ability to manage competing priorities in a fast-paced environment.
• National Police Check, WWCC, NDIS Worker Screener and unrestricted right to work in Australia.

Responsibilities

• Manage organisational compliance across NDIS, Aged Care, WHS and privacy requirements.
• Maintain compliance registers, policies, licences and certifications.
• Monitor client and contractor compliance obligations and documentation.
• Administer compliance and accreditation portals.
• Coordinate employee and contractor compliance requirements.
• Prepare compliance reports and stakeholder submissions.
• Monitor regulatory changes and recommend improvements.
• Identify compliance gaps and improvement opportunities.
• Coordinate and conduct internal compliance audits.
• Maintain audit schedules, records and action plans.
• Assess compliance against regulatory and contractual requirements.
• Identify compliance gaps and improvement opportunities.
• Prepare documentation for external audits and reviews.
• Liaise with auditors, regulators and client representatives.
• Prepare audit reports and recommendations.

Skills

Strong organization

Analytical skills

Attention to detail

Excellent communication

Prioritisation

Problem solving

Multi-tasking

MS Office skills (Word & Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

National Professional Solutions – Frenchs Forest NSW

National Networks Plus is seeking a dedicatedCompliance Officer to join our team in this newly created internal role.

Reporting to our Operations Manager, you will be responsible for managing internal and external governance and compliance requirements, maintaining compliance portals for both National Networks Plus and our clients, following up on outstanding documentation, and preparing and submitting reports as required.

This is a fully office-based position that requires a hands-on approach to supporting quality, compliance, and continuous improvement initiatives across the business.

Key responsibilities include contractor compliance, internal auditing, client compliance requirements within the NDIS and Aged Care sectors, document control, records management, and maintaining compliance standards across the organisation.

Key Responsibilities:

Governance and Compliance

• Manage organisational compliance across NDIS, Aged Care, WHS and privacy requirements.
• Maintain compliance registers, policies, licences and certifications.
• Monitor client and contractor compliance obligations and documentation.
• Administer compliance and accreditation portals.
• Coordinate employee and contractor compliance requirements.
• Prepare compliance reports and stakeholder submissions.
• Monitor regulatory changes and recommend improvements.
• Identify and elevate compliance risks.

Quality and Assurance

• Maintain policies, procedures and controlled documents.
• Support quality and compliance requirements across the business.
• Monitor incidents, complaints and corrective actions.
• Track compliance performance and improvement initiatives.
• Maintain evidence for audits, accreditations and client requirements.
• Promote continuous improvement across systems and processes.
• Support compliance and quality training activities.

Auditing

• Coordinate and conduct internal compliance audits.
• Maintain audit schedules, records and action plans.
• Assess compliance against regulatory and contractual requirements.
• Identify compliance gaps and improvement opportunities.
• Monitor and follow up audit findings and corrective actions.
• Prepare documentation for external audits and reviews.
• Liaise with auditors, regulators and client representatives.
• Prepare audit reports and recommendations.

What you bring to the role

• Previous experience in a compliance, quality, assurance or similar role
• NDIS or Aged Care experience highly regarded
• Knowledge of quality management systems and compliance processes
• Strong organisation and problem-solving skills
• Strong analytical skills and an enquiring mind
• Exceptional attention to detail – accuracy is non-negotiable
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, particularly Word and Excel
• Ability to manage competing priorities in a fast-paced environment
• National Police Check, WWCC, NDIS Worker Screener and unrestricted right to work in Australia

Why Apply

• Not-for-Profit salary packaging!
• Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
• Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
• Free confidential counselling for you and your family viaEmployeeAssistance Program.
• Monday to Friday hours – enjoy your weekends!
• Free On-site parking
• Following probation:
• Allocated Day Off (ADO) each month
• Day off on your birthday
• Friendly, supportive, close-knit team culture
• Ongoing training and development in a meaningful sector