Complex Disability Support Worker - NDIS

Gold Coast Disability and Youth; Gold Coast City; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

SCHADS Compliance & Premium Pay

2-hour minimum shifts

Travel & Expense Reimbursement

Clinical Supervision & Paid Training

Employee Assistance Program (EAP)

Job summary

Gold Coast Disability and Youth in Coomera QLD is seeking an experienced Complex Disability Support Worker to assist youth NDIS participants with complex needs. You will collaborate with Case Managers to implement PBSPs, support emotional regulation, and promote community engagement across northern and central Gold Coast locations.

Key responsibilities include reinforcing trauma-informed PBSPs, enabling social inclusion, assisting daily living skills, and ensuring accurate clinical shift notes

Qualifications

• Industry qualifications: Certificate III or IV in Individual Support, Disability, Youth Work, Mental Health, or Community Services.
• Active NDIS Worker Screening Check and Blue Card/Working with Children Check per requirements.
• Open Queensland Driver’s Licence with a reliable vehicle for community access.

Responsibilities

• Reinforce PBSPs with trauma-informed care and de-escalation focus.
• Support participation in recreational, social, and skill-building activities in the community.
• Assist with daily living, emotional regulation, and life-skill development.
• Maintain detailed shift notes, behaviour tracking, and incident reports.

Skills

Trauma-Informed Co-Regulation

Proactive De-escalation

Independent Accountable Decision-Maki

Objective Reporting

Professional Boundaries

Education

Certificate III or IV in Individual Support, Disability, Youth Work, Mental Health, or Community Services

Job description

Complex Disability Support Worker - NDIS

Gold Coast Disability and Youth – Coomera QLD

We are a proud NDIS Disability Support Services Provider focused on delivering high-quality care and support to our community. We operate in a highly dynamic sector, and we pride ourselves on an inclusive workplace culture that champions the professional growth of our people.

About the Role

We are seeking an experienced and dedicated Support Worker to provide specialised care to our youth NDIS participants with complex neurodevelopmental, trauma-related, and high-intensity behavioural needs. You will work closely with our Case Managers to implement Positive Behaviour Support Plans (PBSP), foster emotional regulation, and assist with active community engagement. This role will support our youth based in our Northern and Central Gold Coast locations.

Key Responsibilities

Behaviour Support: Reinforce established PBSPs with a deep focus on trauma-informed care and verbal de-escalation.

Community & Social Inclusion: Support participants in accessing recreational, social, and skill-building activities out in the community.

Daily Living Support: Assist with routine building, emotional co-regulation, and independent life skill development.

Reporting: Maintain detailed shift notes, behaviour tracking logs, and incident reports to ensure accurate care team alignment.

About You

Trauma-Informed Co-Regulation: You can stay calm, grounded, and emotionally steady when a young person is highly distressed, verbally aggressive, or experiencing a behavioural escalation.

Positive Regard & Resilience: You confidently separate the youth from their behaviour—delivering non-judgmental, consistent care entirely free of punitive responses or resentment.

Proactive De-escalation: You excel at tracking environmental triggers and signs of sensory overload, stepping in with verbal and physical de-escalation strategies before a crisis hit.

Professional Boundaries: You understand the vital line between a supportive, empathetic connection and a personal relationship, providing a safe, predictable framework for the youth.

Independent Accountable Decision-Making: You are confident making safe, legally sound, split-second safety choices in high-stress community settings without direct supervision.

Objective Reporting: You can accurately translate emotionally intense, complex behavioural incidents into clear, neutral, and data-driven clinical shift notes for behaviour support practitioners.

Qualifications and Experience

Industry Qualifications: Certificate III or IV in Individual Support, Disability, Youth Work, Mental Health, or Community Services.

Clearances & Screenings: A current and active NDIS Worker Screening Check (Yellow Card clear) and Queensland Working with Children Check (Blue Card).

Licensing & Transit: Valid Open Queensland Driver’s Licence, alongside a reliable, roadworthy, and comprehensively insured vehicle to facilitate active community access.

Emergency First Aid: Current HLTAID011 Provide First Aid and CPR certificates.

What We Offer

Full SCHADS Compliance & Premium Pay: Work with absolute peace of mind. We pay strictly at or above the SCHADS Award [MA000100] scale, with guaranteed 2-hour minimum shifts.

Transparent Km & Expense Reimbursement: Receive travel allowance for any participant transit, plus applicable broken-shift allowances paid exactly to award standards.

Clinical Supervision & Paid Training: Complex care requires a supported team. You will have direct access to regular, paid de-briefing sessions with our support team, plus ongoing, specialised trauma-informed care training via our in-house training provider.

Employee Assistance Program (EAP): Your mental well-being is vital. Enjoy free, 100% confidential professional counseling and wellness coaching sessions to support you both on and off shift.