Youth Support Worker for Complex Needs

The Energy Community and Supports; Maroochydore; On-site; AUD 55,000 - 65,000; Full time

Job summary

The Energy Community and Supports is seeking dedicated Youth Support Staff to assist individuals with complex mental health needs in Maroochydore and surrounding areas. You will provide in-home support and community access, while upholding trauma-informed care and professional boundaries.

Ideal candidates have experience with CPTSD, ASD, PDA, and BPD, and are comfortable working with a female client who may present extreme behaviours.

Qualifications

• Strong mental health knowledge and ability to stay calm under pressure.
• Experience managing verbal and physical escalations.
• Ability to maintain professional boundaries and standards.

Responsibilities

• Provide in-home support and community access to participants.
• Support families in home environments and dynamics.
• Assist with complex mental health needs and related behaviours.
• Maintain safety planning and risk management during shifts, including respite periods.

Skills

Mental health knowledge

Calm under pressure

Escalation management

Professional boundaries

Education

Cert III in Individual Support

Certificate IV in Child, Youth and Family Intervention

Job description

The Energy Community and Supports – Maroochydore QLD

In-Home Support | Complex Mental Health | Trauma-Informed Practice

We are seeking dedicated, very confident, and resilient Youth Support Staff with proven experience in supporting individuals with complex mental health needs. This role requires the ability to work with a female client who presents with extreme behaviours and support escalations calmly and professionally.

Applicants must have strong mental health knowledge, be calm under pressure, and demonstrate confidence in managing both verbal and physical escalations. The ability to maintain professional boundaries and standards are essential to providing safe and effective support.

Previous experience with Complex PTSD (CPTSD), Autism Spectrum Disorder (ASD), Pathological Demand Avoidance (PDA), and Borderline Personality Disorder (BPD) are highly desired. Residential Youth Support workers highly encouraged to apply.

For some participants that are higher risk, The Energy Supplies a work vehicle for staff to use. However staff still require their car to get to and from shift.

Support Worker for Youth Clients– Sunshine Coast

In-Home Support | Complex Mental Health | Trauma-Informed Practice

We are seeking dedicated, very confident, and resilient Youth Support Staff with proven experience in supporting individuals with complex mental health needs. This role requires the ability to work with a female client who presents with extreme behaviours and support escalations calmly and professionally.

Applicants must have strong mental health knowledge, be calm under pressure, and demonstrate confidence in managing both verbal and physical escalations. The ability to maintain professional boundaries and standards are essential to providing safe and effective support.

Previous experience with Complex PTSD (CPTSD), Autism Spectrum Disorder (ASD), Pathological Demand Avoidance (PDA), and Borderline Personality Disorder (BPD) are highly desired. Residential Youth Support workers highly encouraged to apply.

For some participants that are higher risk, The Energy Supplies a work vehicle for staff to use. However staff still require their car to get to and from shift.

Setting:

• Primarily in-home support and community access, with monthly 3 night respites occuring.

• Supporting the participant as well as their family relations and dynamics within the home.

• Located Maroochydore but applicants must be willing to drive between Caloundra and Nambour

Requirements:

• NDIS Worker Screening Check (Yellow Card)

• Working with Children (Blue Card)

• National Police Check

• First Aid & CPR

• NDIS Worker Orientation Module

• Reliable vehicle

• Strong understanding of complex behaviours, addiction, and mental health

• Proven experience with extreme behaviours, escalations and therapeutic models of care

• Confidence in supporting clients and families in dynamic, sometimes high-pressure environments

Highly Desired:

• Experience in a youth residential care setting

• Highly desirable - Cert III in Individual Support or Certificate IV in Child, Youth and Family Intervention (students currently enrolled in Social Work, Psychology, or adjacent feilds are encouraged to apply)

• Strong mental health background and resilience under pressure

• Confidence in maintaining professional boundaries and supporting emotional regulation

• Experience with ASD and trauma-informed care

Roster:

• Recurring weekly roster designed to support consistency and prevent staff burnout (no worker rostered for more than 2–3 shifts per week per youth specific clients).

• We are seeking staff with availability Fridays 3-8pm, Saturdays 10-4pm, Sundays 10-4pm and Mondays 2-8pm with availability to take on additional shifts throughout the week were required including extended hours during respite periods.

Staff Support:

We recognise this is a demanding role and ensure strong management support, including:

• Ongoing contact with management to troubleshoot concerns and receive feedback

• Confidential supervisions available whenever required

• Monthly staff meetings and team-building activities

• Training in escalations and incident reporting

• Mentorship and guidance from senior staff

• Detailed information packs provided before buddy shifts, including safety planning, routines, and behaviour management tips

• Active monitoring for burnout and roster adjustments where needed

• 2x full length buddy shifts before commencement

• 24/7 oncall support

• Extensive safety planning and risk assessing to protect staff inline with WH&S rights and internal policies.

About The Energy:

The Energy is a values-led, community-based support provider operating from Noosa to Caboolture. We deliver personalised care to NDIS and Child Safety clients with a wide range of support needs.

We pride ourselves on:
Matching staff and clients for compatibility
Ethical and sustainable support delivery
Recognising and valuing our workers
Providing professional growth opportunities