Complex Case Manager

Mallee Accommodation and Support Program; Mildura; On-site; AUD 82,000 - 95,000; Full time

Benefits offered by this job

Competitive salary (SCHADS)

Salary packaging

Employee Assistance Program (EAP)

Supportive team environment

Flexible work arrangements

Job summary

Mallee Accommodation & Support Program (MASP) is seeking a resilient Complex Case Manager to join our Placement & Support team in Mildura, Victoria. The role offers a chance to contribute to meaningful outcomes while working in a values-driven environment that prioritises wellbeing and professional growth.

The position requires a Diploma-level qualification in Social Work or related field, experience in case management for families with complex needs, and a commitment to trauma-informed,

Qualifications

• Minimum Diploma-level qualification in Social Work, Community Services, Social Science or other relevant tertiary studies.
• Experience delivering case management services to children, young people and families with complex needs.
• Proven ability to manage challenging situations and achieve positive client outcomes.
• Knowledge of child development, family functioning and trauma-informed practice.
• Ability to apply therapeutic, strengths-based and client-centred approaches in practice.
• Strong communication and interpersonal skills.
• Commitment to MASP's values and client-centred approach.

Responsibilities

• Deliver case management services to children, young people and families with complex needs.
• Manage challenging situations to achieve positive client outcomes.
• Apply trauma-informed, strengths-based and client-centred approaches in practice.

Skills

Diploma-level qualification

Case management

Trauma-informed practice

Client-centred approaches

Communication

Values alignment

Education

Diploma in Social Work or related

Job description

Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes. We are seeking a resilient and committed Complex Case Manager to join our Placement & Support team. This position offers an opportunity to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, professional growth and collaboration. A tropical oasis on the bank of the Murray River, Mildura is the capital of North West Victoria’s Sunraysia region and your gateway to idyllic country living with a strong sense of community while maintaining a metropolitan vibe. Just think of the possibilities – one minute you could be at your desk finishing a project, then the next you could be out walking by Australia’s longest river in peaceful serenity. With more sunny days than the Gold Coast you’ll be greeted with fantastic weather almost year-round, perfect to maximise your leisure time around work hours. And it’s not just nature that brings appeal to the Mildura region – we have a thriving food and wine scene, vibrant arts and culture, quality schools and sporting facilities and a multitude of community events all year round. If you are looking for a change of scenery, switch to Sunraysia.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Remuneration

Expected commencing salary of $95,057.01 per annum plus statutory superannuation.

Suitable candidates currently studying a Diploma will be considered, with expected commencing salary of $82,415.00 per annum plus statutory superannuation. Active study requirements will apply. MASP values professional development and is committed to supporting further study to Diploma level qualification.

Maximise your income through salary packaging.

Desired Skills and Experience

About You

To be successful in this role, you will have:

• Minimum Diploma-level qualification in Social Work, Community Services, Social Scienceor other relevant tertiary studies
• Experience delivering case management services to children, young people and families with complex needs
• Proven ability to manage challenging situations and achieve positive client outcomes
• Knowledge of child development, family functioning and trauma-informed practice
• Ability to apply therapeutic, strengths-based and client-centred approaches in practice
• Strong communication and interpersonal skills
• Commitment to MASP's values and client-centred approach

What We Offer

• Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
• Salary packaging benefits
• Employee Assistance Program (EAP)
• Supportive team environment
• Flexible work arrangements (where applicable)
• Access to supervision, reflective practice and wellbeing initiatives
• MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions

Child Safety Commitment

MASP is committed to providing a child safe environment. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. Successful applicants will be required to meet all child safety screening requirements relevant to the position.

Employment Requirements

The successful applicant must be able to obtain and maintain:

• National Police Check
• Working with Children Check
• Current Driver Licence
• NDIS Worker Screening Check
• Evidence of relevant qualifications and registrations

Some positions may have additional onboarding requirements.

Applications close 9am on Monday 26 October 2026