Case Manager, Multi-Agency Support Team

Berry Street; Ballarat; On-site; AUD 89,000 - 121,000; Full time

Benefits offered by this job

Salary packaging

Leave loading 17.5%

Professional development

Employee assistance program

Trauma-informed team

Job summary

Berry Street is seeking a dedicated Case Manager for the Multi-Agency Support Team (MAST) in Ballarat. You will work with the Senior MAST Coordinator and partner agencies to coordinate practical, individualized support for young people aged 10–17, across Ballarat, Moorabool and Ararat.

You will help develop plans, strengthen protective factors and connect youth with education, family and community services.

Qualifications

• Experience in case management with young people and families.
• Strong communication, advocacy and stakeholder engagement skills.
• Understanding of risk and protective factors related to youth offending.
• Experience with diverse backgrounds and complex needs.

Responsibilities

• Coordinate practical, individualized support for young people and families.
• Contribute to Action and Support Plans to strengthen protective factors.
• Collaborate with police, education and family services to coordinate services.

Skills

Case management

Stakeholder engagement

Trauma-informed practice

Advocacy

Communication

Education

Diploma-level qualification in Social Work, Psychology, Welfare, Justice or related discipline

Job description

For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights.

We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence and abuse, achieved safely and with dignity.

The Opportunity

• Mount Helen location, on Wadawurrung Country
• Full-time, Fixed term role until June 2027 (due to funding)
• Salary $105k pa + Super and Salary Packaging

The Multi-Agency Support Team (MAST) is an early intervention program supporting young people aged 10–17 who are at risk of becoming involved in the Youth Justice system across Ballarat, Moorabool and Ararat.

As a Case Manager, you will work alongside the Senior MAST Coordinator, young people, families and partner agencies to coordinate practical, individualised support. You will contribute to Action and Support Plans, strengthen protective factors and connect young people with education, family and community-based services.

Working collaboratively with police, education, family services and other community partners, you will provide youth-focused, trauma-informed and culturally safe case management, particularly where gaps in service coordination exist.

This is a meaningful opportunity to work within a collaborative early intervention program and support young people and their families to build stronger connections, reduce risk and create positive pathways forward.

About You

You are a collaborative and resilient practitioner with experience supporting young people and families with complex needs. You can build strong relationships, manage competing priorities and work confidently across multiple services and stakeholders.

You Will Bring

• Experience in case management with young people and families.
• Strong communication, advocacy and stakeholder engagement skills.
• An understanding of risk and protective factors associated with youth offending.
• Experience supporting young people and families from diverse backgrounds and/or with complex needs.
• A Diploma-level qualification in Social Work, Psychology, Welfare, Justice or a related discipline.
• A current driver’s licence and valid Working with Children Check

Our Benefits

• Salary packaging of up to $15,900, plus meals and entertainment benefits.
• 17.5% annual leave loading.
• Ongoing professional development and reflective supervision.
• Employee Assistance Program and wellbeing supports.
• A supportive, collaborative and trauma-informed team environment.
• The opportunity to make a meaningful difference for young people and families.

For further role queries, please contact Ebony Torrance, Senior Coordinator - Youth Crime Prevention MAST on 0437 938 035 or at [e-mail]

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [e-mail]

Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.