Complex Case Manager

Healthcare Australia

Melbourne

On-site

AUD 100,000 - 140,000

Full time

4 days ago

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Job summary

Healthcare Australia is seeking a Complex Case Manager in Melbourne to lead a team coordinating healthcare, mental health and wellbeing services for detainees under Residence Determination.

You will oversee complex cases, guide clinical and wellbeing risk management, and ensure services meet Australian health standards while delivering person-centred care with strong leadership and stakeholder collaboration.

Qualifications

Bachelor's degree in Nursing, Social Work, Healthcare Management or related field.
At least five years' experience in case management, healthcare coordination or related field.
Experience in immigration detention services highly regarded.

Responsibilities

Lead and support a team of case managers to deliver high-quality, person-centred care.
Oversee complex case assessments, triage and care planning with timely intervention.
Coordinate primary care, mental health and specialist services, including crisis response and wellbeing initiatives.
Collaborate with healthcare providers, subcontractors and stakeholders to ensure continuity of care.
Ensure compliance with healthcare standards and regulations, maintaining documentation and reporting.

Skills

Leadership

Stakeholder management

Case management

Education

Bachelor's degree in Nursing, Social Work, Healthcare Management or related field

Job description

As the Complex Case Manager, you will lead and support a team of case managers responsible for coordinating healthcare, mental health and wellbeing services for detainees under Residence Determination.

You will oversee complex cases, provide guidance on clinical and wellbeing risks, coordinate care across multiple providers and ensure services meet Australian public health standards and relevant regulatory requirements.

This role is suited to an experienced case management or healthcare professional who thrives in a leadership role, can navigate complex situations and is passionate about delivering person-centred care.

Day to day!

Lead and support a team of case managers to deliver high-quality, person-centred care.
Oversee complex case assessments, triage and care planning, ensuring timely intervention and escalation of health risks.
Coordinate primary care, mental health and specialist services, including crisis response and wellbeing initiatives.
Collaborate with healthcare providers, subcontractors and stakeholders to ensure continuity of care and positive health outcomes.
Ensure compliance with relevant healthcare standards and regulations, maintaining accurate documentation, reporting and continuous improvement.

Lets talk about you!

You will bring a Bachelor's degree in Nursing, Social Work, Healthcare Management or a related field, with at least five years' experience in case management, healthcare coordination or a related field. You will have strong leadership and stakeholder management skills, experience managing complex cases, knowledge of the Australian public health system and relevant healthcare standards, and the ability to communicate effectively, solve problems and adapt to changing priorities while delivering compassionate, culturally sensitive and person-centred care. Experience in immigration detention services will be highly regarded.

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