Complaints Support Officer: FOI & PDP (Flexible)

Office of the Victorian Information Commissioner; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Complaints Support Officer at the Office of the Victorian Information Commissioner processes and supports the timely finalisation of FOI Act complaints and supports resolutions under the PDP Act. The role mainly handles non-complex complaints and ensures efficient operation of the complaints function in line with OVIC policies and procedures.

At VPS Grade 2, the officer works under the Manager or Senior Officers, following established procedures and using limited independent judgement on

Responsibilities

• Processes and supports timely processing and finalisation of FOI and PDP Act complaints.
• Assists with handling and resolution of non-complex complaints and supports the complaints function.
• Contributes to OVIC's duty to conduct timely, fair, impartial resolutions.

Job description

The Complaints Support Officer at the Office of the Victorian Information Commissioner processes and supports the timely finalisation of FOI Act complaints and supports resolutions under the PDP Act. The role mainly handles non-complex complaints and ensures efficient operation of the complaints function in line with OVIC policies and procedures.

At VPS Grade 2, the officer works under the Manager or Senior Officers, following established procedures and using limited independent judgement on