Compassionate Support Worker - Complex Care, Flexible Shifts

Claro Disability Services; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid induction

Paid travel between client shifts

Real-impact

Employee referral bonus

Tailored onboarding

Flexible scheduling

Collaborative team

Competitive pay

Values-led workplace

Employee of the month

Job summary

Claro Aged Care And Disability Services is seeking a dedicated Support Worker to assist clients in accommodation settings. You’ll tailor supports to individual goals, coordinate with families and health professionals, and contribute to a respectful, person-centered care plan.

Shifts are varied, requiring empathy, reliability, and strong teamwork to create meaningful daily routines and promote independence for clients with complex needs.

Qualifications

• A person-centered, warm, patient, and genuinely caring soul.
• Interest or experience in complex care, disability, and health nuances.
• Great communicator: listens well, reads cues, and adapts to different styles.
• Reliable and professional, with good notetaking and teamwork.
• Flexible and adaptable; comfortable with changing needs and shifts.
• Optional but nice: Manual handling, epilepsy management, or disability-support training.

Responsibilities

• Chat with the client (and family/advocates) to understand goals and routines.
• Assist with mobility, transfers, daily tasks, and devices as outlined in the plan.
• Monitor medical plans, liaise with the care team, and respond to changes.
• Provide social time and community access aligned with interests.
• Support decision-making, respect consent, and promote independence.
• Respect diverse backgrounds, beliefs, and cultures.

Skills

Person-centered

Complex care experience

Great communicator

Reliable and professional

Flexible

Values fit

Job description

Support Worker - Accommodation - Macleod

8d ago , from Claro Aged Care And Disability Services

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

What makes this role exciting

• You’ll work with people who have big, real world needs, from mobility and medical care to daily routines, communication, and fun activities.
• Every client is a unique story. You’ll tailor supports to their goals, vibes, routines, values, and culture.
• You’ll team up with families, medical professionals, and other support workers to keep everything running smoothly.
• Shifts flexible with your day, and you’ll build genuine relationships, not just checklists

What you’ll do (*tailored to each client as required*)

• Person-centered planning: Chat with the client (and family/advocates), get the know them and understanding of goals and routines.
• Complex physical care: Help with mobility, transfers, positioning, daily tasks, and devices (wheelchairs, aids, etc.) as outlined in the plan
• Medical supports: Watch for changes, follow med/clinical plans, and liaise with the care team if things shift.
• Social time and participation: Bring meaning, fun, and community access aligned with interests.
• Autonomy and advocacy: Support decision-making, respect consent, boost independence where possible.
• Cultural humility: Respect backgrounds, beliefs, and ways of being

Shifts - We have 2 vacant lines in acleod

16A Macleod - Line 7

Week 1

• Monday 2200-0600- Active night
• Tuesday 2200-0600- Active night
• Thursday OFF
• Friday OFF
• Saturday OFF
• Sunday OFF

Week 2

• Monday 1300-2000
• Tuesday 2200-0600- Active night
• Thursday OFF
• Friday OFF
• Saturday 1300-2000
• Sunday 1530-2200

39C Macleod - Line 6

Week 1

• Monday 1800-2200 Sleepover then 0600-0900
• Tuesday 1800-2200 Sleepover then 0600-0900
• Wednesday 1800-2200 Sleepover then 0600-0900
• Friday to Sunday - OFF

Week 2

• Monday 1300-1800
• Tuesday 0600-0900
• Thursday - 1430-1800
• Friday and Saturday - OFF
• Sunday 1600-2200- Sleepover then 0600-0900

Who we’re looking for

• A person-centered, warm, patient, and genuinely caring soul.
• Interest or experience in complex care, disability, and health nuances.
• Great communicator: listens well, reads cues, and adapts to different styles.
• Reliable and professional, with good notetaking and teamwork.
• Flexible and adaptable; comfortable with changing needs and shifts.
• Values fit: Bring Energy, Nurture and Care, Act with Integrity, Listen and Connect in action.
• Optional but nice: Manual handling, epilepsy management, or disability-support training.

What you’ll get (the good stuff)

• Paid induction and training when you start
• Paid travel between client shifts (minimum distance applies)
• Real-impact, person-centered work that’s meaningful day-to-day.
• Employee referral bonus to the value of $300
• Tailored onboarding for each client and ongoing support from a clinical team.
• Flexible scheduling to fit your life while serving clients well.
• A kind, collaborative team that values your voice and growth.
• Competitive pay and clear paths to deepen your skills and roles.
• A workplace that lives our values every day, in every interaction.
• Employee of the month

We are a values-led organisation, we bring energy, act with integrity, nurture and care and we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.

“We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.”

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