Compassionate Senior Home Care Coordinator

Impact Advising; Sydney; On-site; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid work after probation

Supportive team

Training and development

Employee benefits program

Job summary

Impact Advising is seeking a Care Partner based in Ashfield, Sydney, to coordinate in-home aged care for older people, enabling independent living and wellbeing. You will manage individualized plans under the Support at Home Program, building connections with families, providers and clinicians to ensure seamless, person-centred care.

In this role you’ll work within a patient-centric framework, guiding journeys, handling budgets, and collaborating with GPs and other professionals to navigate the

Qualifications

• Diploma-level qualification in Community Services, Aged Care, Case Management, or equivalent experience.
• Experience in care coordination, case management or a similar role within aged care, health or disability services.
• Strong understanding of aged care frameworks, including the Support at Home Program and Quality Standards.
• Confidence in interpreting clinical guidance and escalating where appropriate.
• Excellent communication and interpersonal skills, with the ability to build trust with diverse stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
• Experience using care management or CRM systems.
• Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination.
• Full driver’s licence and access to own vehicle.

Responsibilities

• Develop and coordinate individualized care plans aligned to participant goals and Support Plans.
• Monitor care delivery, identify risks or changes and adjust supports as needed.
• Manage participant budgets to ensure effective use of resources.
• Build trusting relationships with participants and their supporters.
• Collaborate with clinically qualified Care Partners, escalating complex or high-risk needs.
• Coordinate services across restorative, end-of-life, and assistive technology or home modifications.
• Facilitate collaboration with GPs, allied health professionals, service providers and families.
• Support participants to navigate the aged care system, including My Aged Care reviews and reassessments.
• Promote autonomy and wellbeing through education and supported decision-making.

Skills

Care coordination

Case management

Communication

Organisation

CRM systems

Education

Diploma in Community Services

Tools

CRM systems

Job description

Impact Advising is seeking a Care Partner based in Ashfield, Sydney, to coordinate in-home aged care for older people, enabling independent living and wellbeing. You will manage individualized plans under the Support at Home Program, building connections with families, providers and clinicians to ensure seamless, person-centred care.

In this role you’ll work within a patient-centric framework, guiding journeys, handling budgets, and collaborating with GPs and other professionals to navigate the