Administration and Intake Officer

One Door Mental Health; Campbelltown; Hybrid; AUD 26,000 - 34,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Fitness Passport

Leave perks (birthday, study, picnic)

Job summary

One Door Mental Health in Campbelltown is seeking an experienced Administration and Intake Officer for a 4 month, part-time contract (2 days per week). You will coordinate referrals, intake processes and stakeholder communication for You In Mind, serving as the primary contact for clients and clinicians.

You will triage referrals, allocate to clinicians, support program reporting and service growth, and contribute to quality improvement.

Qualifications

• Relevant tertiary qualifications in administration, mental health, health, community services, welfare or a related discipline (minimum Cert IV), or an equivalent level of expertise attained through previous appointments, service, training and study.
• Demonstrated experience in providing administrative support with attention to detail and accuracy.
• Sound knowledge of the NSW mental health system, local services within South Western Sydney, and the recovery-based approach.

Responsibilities

• Provide a welcoming, responsive first point of contact for YIM enquiries and triage eligibility.
• Coordinate referrals and allocate to clinicians across the program.
• Support program reporting, stakeholder engagement and service growth.
• Maintain accurate records and contribute to quality improvement activities.

Skills

Administration experience

Attention to detail

Mental health system knowledge

Education

Certificate IV in Administration

Tools

MS Office

Job description

• Provide a calm, engaging first touchpoint for consumers seeking support
• Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
• Based in Campbelltown, 2 days per week, hybrid arrangements considered

About One Door

One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.

About the Service

You In Mind provides free psychological support for people in South Western Sydney experiencing mild to moderate mental health concerns or living with severe mental illness. Eligible participants can access up to 12 sessions with qualified mental health professionals, with referrals managed through SWSPHN Mental Health Central Intake. Peer support is also available to complement therapy and support recovery.

About the role

We are seeking an experienced Administration and Intake Officer for a 4 month part time contract (2 days per week) located in Campbelltown. As the Administration and Intake Officer you will coordinate referrals, intake processes and stakeholder communication for You In Mind (YIM), serving as the primary point of contact. You will triage and allocate referrals to the most appropriate clinician while supporting program reporting, stakeholder engagement and service growth.

Key responsibilities

• Providing a welcoming, responsive, and recovery-oriented first point of contact for all YIM enquiries.
• Triage and assess eligibility for the YIM program in line with service guidelines.
• Coordinate and allocate referrals to appropriate clinicians across the program.
• Monitor referrals, waitlist and service activity information and provide regular updates to the Program Manager.
• Work collaboratively with Clinicians, Administrators, Program Manager to support service delivery and program performance.
• Contribute to quality improvement activities and audit processes by maintaining accurate records and providing administrative support.
• Transform Lives:Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
• Competitive Salary Packaging:Maximize your take-home pay by salary packaging up to $15,900.
• Fitness Passport:Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
• Leave Perks:Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!

What you’ll bring

• Relevant tertiary qualifications in administration, mental health, health, community services, welfare or a related discipline (minimum Cert IV), or an equivalent level of expertise attained through previous appointments, service, training and study.
• Demonstrated experience in providing administrative support with attention to detail and accuracy.
• Sound knowledge of the NSW mental health system, local services within South Western Sydney, and the recovery-based approach to supporting people with mental health concerns.
• Previous experience working within a clinical or healthcare setting, with an understanding of the standards, boundaries, and values required when engaging with vulnerable populations.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at @onedoor.org.au or via @mindaustralia.org.au

Position Description

PD Administration and Intake Officer - June 2026.pdf