Administration and Intake Officer

Mind Australia; Campbelltown; Hybrid; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Fitness Passport

Birthday leave

Study leave

Annual picnic day

Job summary

Mind Australia, part of the One Door Mental Health network, is seeking an Administration and Intake Officer for You In Mind in Campbelltown. This 4-month, part-time role (2 days per week) handles referrals, intake processes, and stakeholder communications for the YIM program, triaging referrals to clinicians and supporting program reporting and growth.

You'll bring relevant admin qualifications (Cert IV or higher) and NSW mental health system knowledge, with the role offering hybrid work options

Qualifications

• Relevant tertiary qualifications in administration or related field (minimum Cert IV).
• Demonstrated experience providing administrative support with attention to detail.
• Sound knowledge of the NSW mental health system and local services.
• Experience in a clinical or healthcare setting with appropriate boundaries.

Responsibilities

• Provide a welcoming, responsive first point of contact for YIM enquiries.
• Triage and assess eligibility for the YIM program.
• Coordinate and allocate referrals to clinicians across the program.
• Monitor referrals, waitlist and service activity information for updates to the Program Manager.
• Collaborate with Clinicians, Administrators and Program Manager to support delivery and program performance.
• Support quality improvement activities and audit processes with accurate records.
• Transform lives by empowering individuals to improve their quality of life.
• Contribute to salary packaging initiatives and employee wellbeing programs.
• Assist with leave management and program reporting.

Skills

Administrative support

Attention to detail

Knowledge of NSW mental health system

Clinical/healthcare setting experience

Education

Cert IV or higher in administration/related discipline

Job description

• Provide a calm, engaging first touchpoint for consumers seeking support
• Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
• Based in Campbelltown, 2 days per week, hybrid arrangements considered

About One Door

One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.

About the Service

You In Mind provides free psychological support for people in South Western Sydney experiencing mild to moderate mental health concerns or living with severe mental illness. Eligible participants can access up to 12 sessions with qualified mental health professionals, with referrals managed through SWSPHN Mental Health Central Intake. Peer support is also available to complement therapy and support recovery.

About the role

We are seeking an experienced Administration and Intake Officer for a 4 month part time contract (2 days per week) located in Campbelltown. As the Administration and Intake Officer you will coordinate referrals, intake processes and stakeholder communication for You In Mind (YIM), serving as the primary point of contact. You will triage and allocate referrals to the most appropriate clinician while supporting program reporting, stakeholder engagement and service growth.

Key responsibilities

• Providing a welcoming, responsive, and recovery-oriented first point of contact for all YIM enquiries.
• Triage and assess eligibility for the YIM program in line with service guidelines.
• Coordinate and allocate referrals to appropriate clinicians across the program.
• Monitor referrals, waitlist and service activity information and provide regular updates to the Program Manager.
• Work collaboratively with Clinicians, Administrators, Program Manager to support service delivery and program performance.
• Contribute to quality improvement activities and audit processes by maintaining accurate records and providing administrative support.
• Transform Lives:Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
• Competitive Salary Packaging:Maximize your take-home pay by salary packaging up to $15,900.
• Fitness Passport:Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
• Leave Perks:Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!

What you’ll bring

• Relevant tertiary qualifications in administration, mental health, health, community services, welfare or a related discipline (minimum Cert IV), or an equivalent level of expertise attained through previous appointments, service, training and study.
• Demonstrated experience in providing administrative support with attention to detail and accuracy.
• Sound knowledge of the NSW mental health system, local services within South Western Sydney, and the recovery-based approach to supporting people with mental health concerns.
• Previous experience working within a clinical or healthcare setting, with an understanding of the standards, boundaries, and values required when engaging with vulnerable populations.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at @onedoor.org.au or via @mindaustralia.org.au

Position Description

PD Administration and Intake Officer - June 2026.pdf