Compassionate Customer Care Specialist (Hybrid)

Red Energy; Melbourne; Hybrid; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Parental leave (30 weeks)

KPI-based bonus

Staff discounts

EAP (Employee Assistance Program)

Career development opportunities

Job summary

Red Energy is seeking a dedicated Customer Care specialist to support our most vulnerable customers. The role involves handling inbound and outbound calls, guiding customers through flexible payment options and access to support programs.

We value empathy, resilience, and a strong compliance mindset. You will join a team with onboarding, ongoing coaching, and hybrid work after an initial on-site training period in Richmond.

Qualifications

• At least 12 months of customer service experience in a contact centre.
• Strong empathy and compassion to support vulnerable customers.
• Excellent emotional resilience to handle challenging conversations professionally.
• Balanced objection handling while upholding regulatory obligations.
• Clear, articulate communication with a warm phone manner.
• Compliance mindset with attention to company procedures and privacy.

Responsibilities

• Handle inbound and outbound calls to support our most vulnerable customers.
• Help customers establish flexible payment options and access support programs.
• Provide empathetic assistance while ensuring regulatory compliance.
• Guided conversations to resolve issues and connect customers with relevant programs.

Skills

Customer Service

Empathy

Emotional Resilience

Objection Handling

Communication Skills

Compliance

Job description

Red Energy is seeking a dedicated Customer Care specialist to support our most vulnerable customers. The role involves handling inbound and outbound calls, guiding customers through flexible payment options and access to support programs.

We value empathy, resilience, and a strong compliance mindset. You will join a team with onboarding, ongoing coaching, and hybrid work after an initial on-site training period in Richmond.