Compassionate Care Coordinator – Mental Health Support

Mission Australia; Broken Hill; On-site; AUD 79,000 - 97,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Additional annual leave

Leave options: Thank You Day & WorkAnn

Job summary

Mission Australia in Broken Hill is seeking a Care Coordinator for The Way Back Program to provide non-clinical psychosocial support to individuals in suicidal distress or with attempts. You will work with Peer Workers and partners to empower recovery and community engagement.

The role emphasizes intake, safety planning, ongoing support, and connection to services, with a focus on strengths-based, person-centred care and independence.

Qualifications

• Relevant tertiary qualifications and/or significant relevant work experience.
• Experience working with people experiencing mental health challenges, suicidality, trauma and psychosocial support needs.
• Demonstrated experience supporting individuals from diverse backgrounds, including those experiencing disadvantage and social exclusion.
• Knowledge of local crisis intervention and community support services and the ability to connect people with the right supports.
• Experience working with a peer workforce, with a focus on trauma-informed, recovery-oriented practice and valuing lived experience.
• Excellent communication, relationship-building and case management skills.
• Computer literacy preferably using Windows.
• Current NSW Driver’s License
• Current First Aid Certificate

Responsibilities

• Undertake initial intake and safety planning for clients and work with individuals and their families to create individualized case plans.
• Provide ongoing support sessions with clients and review progression and safety as required.
• Support and promote family, carers, friends and kin involvement in safety and support planning in collaboration with clients
• Liaise with other support services and organisations to coordinate the requirements of the case plan.
• Deliver group programs which support the practical needs of the clients
• Assist clients in the process of transition out of the service into independence or other services.

Skills

Communication

Driver's license

Windows

First Aid

Trauma-informed practice

Education

Tertiary qualifications or significant relevant work experience

Tools

Windows

Job description

Mission Australia in Broken Hill is seeking a Care Coordinator for The Way Back Program to provide non-clinical psychosocial support to individuals in suicidal distress or with attempts. You will work with Peer Workers and partners to empower recovery and community engagement.

The role emphasizes intake, safety planning, ongoing support, and connection to services, with a focus on strengths-based, person-centred care and independence.