Community Worker

VERITY CARE SERVICES PTY LTD; Australian Capital Territory; On-site; AUD 52,000 - 72,000; Full time

Job summary

Verity Care Services Australia is seeking a compassionate Community Worker to assess clients’ needs, develop and review support plans, connect clients with appropriate services and coordinate activities that promote wellbeing, independence and community participation.

The role involves liaising with clients, families and health professionals, monitoring progress, delivering respectful, culturally responsive support and advocating for clients’ rights and choices.

Qualifications

• Minimum of 1 year full-time experience in community services, disability services or a similar role.
• A relevant qualification or certificate in Community Services, Disability Support, Mental Health or related field.
• Strong communication, interpersonal and organisational skills.
• Experience assessing client needs, preparing support plans and coordinating referrals.
• Ability to work independently and with clients, families and professionals.

Responsibilities

• Assess clients’ needs, strengths, goals and barriers through discussions with clients, families and relevant professionals.
• Develop, implement and review individual support plans in consultation with clients and their support networks.
• Provide information about community resources, disability services, housing, education, employment and other support options.
• Make referrals and help clients access appropriate services and assistance.
• Plan and coordinate community participation activities tailored to individual needs.
• Support clients to develop daily living, communication, social and decision‑making skills.
• Advocate for clients’ rights, choices and access to services.
• Liaise with families, carers, health professionals and service providers to coordinate support.
• Monitor client progress, evaluate outcomes and recommend changes.
• Identify emerging needs and risks, report concerns and follow safeguarding procedures.
• Maintain accurate assessments, case notes, referrals, progress reports and other client records.

Skills

Communication skills

Interpersonal skills

Organisational skills

Independent and collaborative work

Education

Certificate in Community Services or related field

Job description

Verity Care Services provides personalised disability and community support services, including supported independent living, life skills development, psychosocial support and support coordination. We support individuals to build independence and participate in their communities. Verity Care Services

About the role

We are seeking a compassionate and motivated Community Worker to join our team. You will assess individual needs, develop and review support plans, connect clients with appropriate services, and coordinate activities that promote wellbeing, independence and community participation.

Key responsibilities

• Assess clients’ needs, strengths, goals and barriers through discussions with clients, families and relevant professionals.
• Develop, implement and review individual support plans in consultation with clients and their support networks.
• Provide information about community resources, disability services, housing, education, employment and other support options.
• Make referrals and help clients access appropriate services and assistance.
• Plan and coordinate community participation activities and programs that respond to individual needs.
• Support clients to develop daily living, communication, social and decision‑making skills.
• Advocate for clients’ rights, choices and access to services.
• Liaise with families, carers, health professionals and service providers to coordinate support.
• Monitor client progress, evaluate support outcomes and recommend changes where required.
• Identify emerging needs and risks, report concerns and follow safeguarding and incident reporting procedures.
• Maintain accurate assessments, case notes, referrals, progress reports and other client records.
• Deliver respectful, culturally responsive support while maintaining confidentiality and professional boundaries.

Qualifications and experience

• More than one year of relevant full-time experience in community services, disability services or a similar role.
• A relevant qualification or certificate in Community Services, Disability Support, Mental Health or a related field.
• Strong communication, interpersonal and organisational skills.
• Experience assessing client needs, preparing support plans and coordinating referrals.
• Ability to work independently and collaboratively with clients, families and other professionals.
• A commitment to client dignity, inclusion, choice and independence.
• Willingness to undertake relevant worker screening and background checks.