Community Transport Coordinator

St John Ambulance VIC; Melbourne; Hybrid; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Work-life balance

Salary packaging

Hybrid work model

Professional development

Private health insurance discount

Modern offices

Job summary

St John Ambulance Victoria is seeking a Community Transport Coordinator to support the safe, reliable delivery of community transport services. You will coordinate bookings, roster drivers, provide operational support and maintain high standards of customer service, blending admin, coordination and occasional driving.

Regular office attendance is required on Mondays. The role is based in Melbourne with a flexible hybrid work model and opportunities for professional development.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and time management to coordinate bookings and schedules.
• Experience in administration, rostering or transport coordination.
• Proficient with databases and Microsoft Office.
• Proactive and solutions-focused with discretion and confidentiality.
• Current Australian Driver Licence and commitment to safe, respectful transport.

Responsibilities

• Coordinate bookings and roster drivers for community transport.
• Provide operational support and maintain high customer service standards.
• Assist with administration, rostering and driving duties when required.
• Work across Monday–Wednesday with regular office attendance on Mondays.

Skills

Customer service

Communication

Organisation

Administration / Rostering

PC skills

Driver Licence

Tools

Databases

Microsoft Office

Online systems

Job description

24h ago , from St John Ambulance Australia (Victoria)

About the role

The Community Transport Coordinator plays a key role in supporting the safe, reliable and efficient delivery of St John Community Transport services. Working closely with clients, volunteers and drivers, you will coordinate bookings, roster drivers, provide operational support and ensure a high standard of customer service is maintained. This hands-on role combines administration, coordination and occasional driving duties to help ensure clients can access essential transport services. The position is ordinarily worked across Monday, Tuesday and Wednesday, with regular office attendance required on Mondays.

As our ideal candidate, you will possess:

• Excellent customer service and communication skills, with the ability to build positive relationships with clients, volunteers and stakeholders.


• Strong organisational and time management skills, with the ability to coordinate bookings, schedules and competing priorities.


• Experience in administration, rostering, transport coordination or a similar customer-focused role.


• Sound computer skills, including experience using databases, online systems and Microsoft Office applications.


• Proactive and solutions-focused, with the ability to resolve issues effectively while maintaining professionalism, discretion and confidentiality.


• Current Australian Driver Licence and a genuine commitment to supporting older and vulnerable community members through safe, reliable and respectful transport services.

About St John Ambulance Victoria

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do.

Our people and our clients come from all walks of life. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture, and we welcome applications from anyone who believes they can deliver the outcomes we are looking for.

Your unique ideas and perspectives are valued so that we best represent the community we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements


• Excellentsalary packagingoptions including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing


• Supportive team environment in modern offices


• Hybrid work from home & office model (where appropriate for the role)


• Training and professional development opportunities


• Access to discounted Private Health Insurance

Other Information

All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical.

St John Ambulance Victoria is committed to putting the safety and wellbeing of children first, a current and valid Working with Children Check is a mandatory condition of employment.

Additional information

• Part-time opportunity supporting essential community transport services.


• Competitive salary package, including salary packaging benefits.


• Flexible hybrid working arrangements (based in Notting Hill).