Community Services Manager - Complex Care & Operations

Aruma; Logan City; On-site; AUD 110,000 - 140,000; Full time

Job summary

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments. This role requires an operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

You will oversee a portfolio of community-based services, ensuring high-quality outcomes while aligning with Aruma's goals. You will lead service delivery across community hubs, respite services, and customer homes,

Qualifications

• Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
• Demonstrated success managing budgets, workforce utilisation, and operational performance.
• A resilient and visible leader who thrives in complex environments.

Responsibilities

• Provide leadership across complex support and service environments.
• Support Service Leads and frontline leaders to deliver exceptional services.
• Manage service delivery risks and operational challenges.
• Drive quality, clinical governance, compliance, and safeguarding outcomes.
• Oversee workforce planning, service continuity, and financial performance.
• Build strong relationships with customers, families, and key stakeholders.

Skills

Leadership experience

Disability services

Budget management

NDIS knowledge

Stakeholder engagement

Job description

Aruma is seeking an experienced Manager, Community to lead our Logan portfolio, supporting complex 24/7 service environments. This role requires an operational leader who can navigate complexity, lead diverse teams, and deliver strong customer, financial, and compliance outcomes.

You will oversee a portfolio of community-based services, ensuring high-quality outcomes while aligning with Aruma's goals. You will lead service delivery across community hubs, respite services, and customer homes,