Community Services Coordinator: Impactful Case Management

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST; Sydney; On-site; AUD 85,000 - 92,000; Full time

Benefits offered by this job

Permanent full-time employment

Professional development

Supportive team leadership

Job summary

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST in Epping NSW is seeking a Community Services Coordinator to join our team on a permanent full-time basis (38 hours per week). This coordination and case management role focuses on assessing client needs, developing service plans and coordinating supports for NDIS participants and older adults receiving aged care services.

You will liaise with clients, families and professionals, ensure service quality and compliance with NDIS and aged care standards,

Qualifications

• Diploma or higher qualification in Community Services, Disability, Case Management or a related field
• Experience in service coordination or case management
• Sound knowledge of the NDIS and/or the aged care system, including Support at Home
• Strong communication, organisation and report-writing skills
• Current NDIS Worker Screening Check and/or National Police Check, and driver licence

Responsibilities

• Conduct needs assessments for new and existing clients receiving SIL, daily living, community participation and in-home aged care supports
• Develop, implement and review individual service plans in line with clients' NDIS plans, aged care support plans and personal goals
• Coordinate service delivery, including rostering requirements, service schedules and allocation of support staff
• Liaise with clients, families, guardians, support coordinators, plan managers, aged care assessors, GPs and allied health professionals
• Monitor service quality, progress against goals and plan budgets, and adjust services as needs change
• Prepare service agreements, progress reports, case notes and plan review documentation
• Identify and respond to risks, incidents and complaints in line with the NDIS Practice Standards and the Aged Care Quality Standards
• Build links with community organisations and mainstream services to increase clients' community participation

Skills

Service coordination

Case management

NDIS knowledge

Aged care knowledge

Communication

Organisation

Report-writing

Driver license

Education

Diploma or higher in Community Services/Disability/Case Management

Job description

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST in Epping NSW is seeking a Community Services Coordinator to join our team on a permanent full-time basis (38 hours per week). This coordination and case management role focuses on assessing client needs, developing service plans and coordinating supports for NDIS participants and older adults receiving aged care services.

You will liaise with clients, families and professionals, ensure service quality and compliance with NDIS and aged care standards,