Community Services Coordinator

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST; Sydney; Presencial; AUD 85.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent full-time employment

Professional development

Supportive team leadership

Descripción de la vacante

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST in Epping NSW is seeking a Community Services Coordinator to join our team on a permanent full-time basis (38 hours per week). This coordination and case management role focuses on assessing client needs, developing service plans and coordinating supports for NDIS participants and older adults receiving aged care services.

You will liaise with clients, families and professionals, ensure service quality and compliance with NDIS and aged care standards,

Formación

• Diploma or higher qualification in Community Services, Disability, Case Management or a related field
• Experience in service coordination or case management
• Sound knowledge of the NDIS and/or the aged care system, including Support at Home
• Strong communication, organisation and report-writing skills
• Current NDIS Worker Screening Check and/or National Police Check, and driver licence

Responsabilidades

• Conduct needs assessments for new and existing clients receiving SIL, daily living, community participation and in-home aged care supports
• Develop, implement and review individual service plans in line with clients' NDIS plans, aged care support plans and personal goals
• Coordinate service delivery, including rostering requirements, service schedules and allocation of support staff
• Liaise with clients, families, guardians, support coordinators, plan managers, aged care assessors, GPs and allied health professionals
• Monitor service quality, progress against goals and plan budgets, and adjust services as needs change
• Prepare service agreements, progress reports, case notes and plan review documentation
• Identify and respond to risks, incidents and complaints in line with the NDIS Practice Standards and the Aged Care Quality Standards
• Build links with community organisations and mainstream services to increase clients' community participation

Conocimientos

Service coordination

Case management

NDIS knowledge

Aged care knowledge

Communication

Organisation

Report-writing

Driver license

Educación

Diploma or higher in Community Services/Disability/Case Management

Descripción del empleo

THE TRUSTEE FOR DOLPHIN WELLNESS UNIT TRUST – Epping NSW

Job Type: Permanent position | Full time position

Job Description

About us

Dolphin Wellness Care is a registered NDIS provider delivering Supported Independent Living (SIL), assistance with daily living and community participation supports to people with disability across Epping and surrounding areas, and is expanding its services into aged care for older people living at home. We are seeking an experienced Community Services Coordinator to join our team on a full-time, permanent basis (38 hours per week).

About the role

This is a coordination and case management role, not a direct support or hands-on care position. You will assess client needs, develop service plans and coordinate supports so that each client, whether an NDIS participant or an older person receiving aged care services, receives safe, consistent and goal-focused services.

• Conduct needs assessments for new and existing clients receiving SIL, daily living, community participation and in-home aged care supports
• Develop, implement and review individual service plans in line with clients' NDIS plans, aged care support plans and personal goals
• Coordinate service delivery, including rostering requirements, service schedules and allocation of support staff
• Liaise with clients, families, guardians, support coordinators, plan managers, aged care assessors, GPs and allied health professionals
• Monitor service quality, progress against goals and plan budgets, and adjust services as needs change
• Prepare service agreements, progress reports, case notes and plan review documentation
• Identify and respond to risks, incidents and complaints in line with the NDIS Practice Standards and the Aged Care Quality Standards
• Build links with community organisations and mainstream services to increase clients' community participation

About you Essential

• Diploma or higher qualification in Community Services, Disability, Case Management or a related field
• Demonstrated experience in service coordination or case management
• Sound knowledge of the NDIS and/or the aged care system, including Support at Home
• Strong communication, organisation and report-writing skills
• Current NDIS Worker Screening Check and/or National Police Check, and driver licence (or willingness to obtain)

Desirable

• Experience coordinating SIL, community participation or in-home aged care services

What we offer

• Permanent full-time employment with a stable salary of $85,000 - $92,000 + super
• Ongoing professional development and supportive team leadership
• The chance to make a lasting difference in clients' lives

Applications close on 24 November 2026.