Community Services Coordinator

Ability WA; City Of Stirling; On-site; AUD 87,000 - 92,000; Full time

Benefits offered by this job

Salary packaging

Leave loading

Parental leave

Return-to-work bonus

Employee assistance program

Flexible working arrangements

Training & development

Supportive team

Meaningful impact

Job summary

Ability WA in Western Australia is seeking a dedicated Coordinator to lead and coordinate high-quality disability support services from our Coolbinia Head Office. You will work closely with customers, families, frontline staff and internal stakeholders to ensure services meet goals and standards.

You will coordinate day-to-day delivery, support staff, monitor outcomes, and contribute to continuous improvement in the customer experience, while embracing a caring culture and offering flexible

Qualifications

• Experience coordinating services for disability or community sectors.
• Knowledge of NDIS principles and quality frameworks.
• Strong organisational and communication skills.
• Current required checks and driver licence as listed.

Responsibilities

• Coordinate day-to-day service delivery and support staff.
• Develop and maintain Customer Support Plans and docs.
• Provide leadership and supervision to frontline workers.
• Monitor outcomes and ensure quality and compliance.
• Coordinate rostering and workforce planning.
• Maintain accurate customer/service records and data.
• Report and address incidents, complaints and safeguarding.
• Engage with customers, families, professionals and stakeholders.
• Support compliance with NDIS standards and organisational policies.
• Contribute to quality improvement initiatives.

Skills

Coordination

Leadership

Time management

Communication

Problem solving

MS Office

Education

Tertiary qualification in Health/Disability

Tools

Microsoft Office

Client management systems

Job description

$86,574.07 - $92,350.83 + Super + Salary Packaging

As a Coordinator, based at our Coolbinia Head Office, you will play a key role in supporting the delivery of high-quality services across Ability WA. Working closely with customers, families, frontline staff, and internal stakeholders, you will provide leadership, coordination, and operational support to ensure our services are delivered safely, effectively, and in line with customer goals and organisational standards.

This role is responsible for coordinating day-to-day service delivery, supporting staff, monitoring service outcomes, and contributing to continuous improvement initiatives that enhance the customer experience.

Key Responsibilities

• Coordinate the delivery of customer services, ensuring supports are aligned with individual goals, preferences, and funding arrangements.
• Develop, review, and maintain Customer Support Plans and associated documentation.
• Provide day-to-day leadership, guidance, and support to Support Workers and other frontline team members.
• Monitor customer outcomes, goal progression, and service utilisation to ensure quality and compliance requirements are met.
• Support recruitment, onboarding, supervision, and development of Support Workers.
• Coordinate rostering requirements and workforce planning to ensure continuity of service delivery.
• Maintain accurate customer and service records, ensuring data integrity across organisational systems.
• Report, investigate, and monitor incidents, complaints, and safeguarding matters, promoting a culture of continuous improvement.
• Liaise with customers, families, guardians, allied health professionals, and external stakeholders to achieve positive outcomes.
• Support compliance with the NDIS Practice Standards, Quality & Safeguards Commission requirements, and organisational policies.
• Contribute to quality improvement initiatives, audits, and organisational projects as required.

Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.

Along with a caring and values-driven culture, we offer a range of great benefits, including:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550.
• Leave loading, paid parental leave, return-to-work bonuses, and an Employee Assistance Program.
• Flexible working arrangements.
• Ongoing training and professional development opportunities.
• A genuine and supportive team culture.
• The opportunity to make a meaningful difference in the lives of people with disability.

About You

• Demonstrated experience in a coordination, leadership, or supervisory role, preferably within the disability, community services, health, or human services sector.
• Sound knowledge of NDIS principles, customer-centred practice, and the Quality & Safeguarding Framework.
• Strong organisational, problem-solving, and time management skills.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, families, and colleagues.
• Confidence working with multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and client management systems.
• Relevant tertiary qualifications in Health, Disability, Community Services, Social Sciences, Behavioural Sciences, or a related field are desirable.
• National Police Clearance (issued within the last six months).
• Current Driver's Licence.
• NDIS Worker Screening Check.
• Completion of the NDIS Worker Orientation Module.
• Current First Aid Certificate (HLTAID011 or equivalent).
• Full Australian working rights.

At Ability WA, we value the right fit over a perfect resume, so even if you don't meet every requirement, we still encourage you to apply. If you are passionate about supporting people with disability and have experience leading teams and coordinating services, we'd love to hear from you.

Questions?

Feel free to reach out, we're here to help.

Please note: this position may be filled prior to the closing date, as we will begin shortlisting candidates immediately.

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA's leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.