Community Services Admin Officer - Homelessness Hub

Anglicare North Queensland; Cairns Regional; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

SCHADS Award Level 2

Salary packaging

Employee Assistance Program (EAP)

Chaplaincy Service

Training & development

Flexible work arrangements

Job summary

Anglicare North Queensland is seeking an Administration Officer for the Homelessness Hub to provide essential administrative support, reception services, and information on housing and homelessness. The role involves triaging enquiries, data entry, meeting coordination, and maintaining confidential records with professionalism.

You will join a team dedicated to supporting people experiencing homelessness or at risk, with opportunities for training and flexible arrangements where possible.

Qualifications

• Prior experience in community services, customer service, reception and general administration.
• Sound oral and written communication skills.
• Well-developed ICT skills and ability to quickly learn new systems.
• Demonstrated ability to maintain administrative records and detail orientation.
• Ability to work with cross-functional teams and external vendors.
• Understanding of privacy requirements and confidentiality.

Responsibilities

• Provide friendly and efficient reception service for incoming calls and visitors.
• Triage enquiries and book appointments for people who are homeless or at risk.
• Provide general information about Housing and Homelessness services.
• Maintain reception area, assist with equipment and office audits.
• Monitor and respond to the administration inbox and escalate complex matters as needed.
• Provide day-to-day administrative support to the Homeless Hub team.
• Perform archival, data entry, and stock management duties while maintaining confidentiality.

Skills

Customer service

Reception

General administration

Oral communication

Written communication

ICT skills

Attention to detail

Team collaboration

Job description

Anglicare North Queensland is seeking an Administration Officer for the Homelessness Hub to provide essential administrative support, reception services, and information on housing and homelessness. The role involves triaging enquiries, data entry, meeting coordination, and maintaining confidential records with professionalism.

You will join a team dedicated to supporting people experiencing homelessness or at risk, with opportunities for training and flexible arrangements where possible.