Community Service Officer

ACHIEVE Group; Townsville City; On-site; AUD 83,000 - 102,000; Full time

Job summary

Northern Queensland Legacy is seeking a compassionate Community Services Officer to support veterans’ families in Townsville. The role emphasizes intake, needs assessments, case management and referrals within a collaborative team.

You will engage with beneficiaries, provide advocacy, coordinate services, and maintain confidential records while travelling regionally as needed. A relevant degree and experience are required.

Qualifications

• Degree in Social Work, Community Services qualification or equivalent.
• At least two years’ relevant experience.
• Experience in assessment, advocacy, referral or case management.
• Strong communication, organisation and record-keeping skills.
• Sound professional judgement, confidentiality and boundaries.
• Confidence working independently and contributing to a small team.

Responsibilities

• Completing intake and needs assessments for new and existing beneficiaries.
• Providing case management, advocacy, information and referrals.
• Supporting people experiencing bereavement, vulnerability, social isolation or complex circumstances.
• Helping beneficiaries navigate veteran, community and aged-care support services.
• Coordinating complex cases and escalating welfare concerns appropriately.
• Supporting volunteer Legatees who regularly visit beneficiaries.
• Building relationships with government, ex-service and community organisations.
• Maintaining accurate and confidential client records.
• Assisting with client events and broader team activities when required.

Skills

Social Work degree

Two years experience

Case management

Advocacy

Communication

Record-keeping

Confidentiality

Independent work

Education

Social Work degree

Job description

Northern Queensland Legacy | Townsville
32–38 hours per week | Flexible hours
Three-year fixed-term contract
$92,286 per annum + superannuation (full-time equivalent)

Make a meaningful difference in the lives of veterans’ families

Northern Queensland Legacy is seeking an experienced and compassionate Community Services Officer to provide practical, person-centred support to beneficiaries and their families. This newly created role will suit someone who builds trust easily, approaches sensitive conversations with empathy and professionalism, and enjoys working within a collaborative, close-knit team.

Your responsibilities will include:

• Completing intake and needs assessments for new and existing beneficiaries.
• Providing case management, advocacy, information and referrals.
• Supporting people experiencing bereavement, vulnerability, social isolation or complex circumstances.
• Helping beneficiaries navigate veteran, community and aged-care support services.
• Coordinating complex cases and escalating welfare concerns appropriately.
• Supporting volunteer Legatees who regularly visit beneficiaries.
• Building relationships with government, ex-service and community organisations.
• Maintaining accurate and confidential client records.
• Assisting with client events and broader team activities when required.

About you

You will bring:

• A degree in Social Work, Community Services qualification or equivalent.
• At least two years’ relevant experience.
• Experience in assessment, advocacy, referral or case management.
• Strong communication, organisation and record-keeping skills.
• Sound professional judgement, confidentiality and boundaries.
• Confidence working independently and contributing to a small team.
• A current driver’s licence and willingness to travel to regional areas, including Bowen, Ingham and Charters Towers.

Experience working with veterans, Defence families, aged care, ex-service organisations or volunteer-based organisations will be highly regarded.

What’s on offer

• Meaningful and varied work with genuine community impact.
• A friendly and supportive working environment.
• Flexibility across a 32–38-hour working week.
• The opportunity to shape a newly created position.

The role will initially be office-based in Townsville, with some flexibility available once established. The successful applicant will be required to obtain or hold relevant screening, including a National Police Check and Blue Card.

Expected commencement: Mid to late October 2026.