Community Sales & Centre Experience Manager

International Workplace Group; Queensland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Regus, part of the International Workplace Group (IWG), is seeking a Co-working Reception Manager (Community Sales Manager) to oversee daily centre operations and support centre teams. You will nurture customer relationships and ensure a professional, inviting work environment for our members.

You will drive centre profitability through sales and service initiatives, mentor community staff, and lead by example to deliver exceptional experiences across all interactions.

Qualifications

• Effortlessly enthusiastic: You’ll bring a positive, inspiring attitude to everything you do for your customers.
• Resilient: You’ll combine an appetite for a challenge with the ability to adapt to suit fast-changing situations.
• Approachable and influential: You’ll build strong relationships with every customer, so you can better deliver on their needs.
• Proudly diligent: You’ll have an eye for detail, understanding how high standards in the smallest moments feed into our wider revolution.
• Self-motivated: You’ll take the and act decisively to solve problems, make your time count, and deliver incredible results.
• People-focused: You’ll understand and deliver the things your centre team needs to thrive, from clear goals to encouragement and leadership by example.

Responsibilities

• Build effective relationships with new and existing customers
• Work as part of a team to give our community everything they need.
• Create exceptional experiences every interaction
• Own and Care for your centre - ensure it is always the professional and inspiring work environment our community requires
• Drive profitability of our centres through supporting sales or additional services and ancillary income
• Train, manage and mentor community teams to be the best they can be.
• Lead by example through every interaction.

Job description

Regus, part of the International Workplace Group (IWG), is seeking a Co-working Reception Manager (Community Sales Manager) to oversee daily centre operations and support centre teams. You will nurture customer relationships and ensure a professional, inviting work environment for our members.

You will drive centre profitability through sales and service initiatives, mentor community staff, and lead by example to deliver exceptional experiences across all interactions.