Community Leader – Land Lease & Customer Experience

AVID Property Group; Logan City; On-site; AUD 90,000 - 110,000; Full time

Job summary

AVID Property Group is seeking a capable Community Manager at Vantage Logan Reserve to drive a customer-focused, financially sustainable operating model. You will oversee day-to-day operations, ensure compliance, and lead a team to achieve KPI targets while fostering a culture of trust and safety.

You will manage budgets, monitor financial performance, and ensure effective cost control, reporting to senior leadership on progress and risks.

Qualifications

• Previous experience in a customer service management role preferably in Land Lease Communities, Retirement Living, Hotel Management, Property Management, Holiday Parks or similar is essential.
• Must have demonstrated ability to build and manage effective teams, experience with budget and cost management along with strong commercial acumen.

Responsibilities

• Managing and overseeing day to day operations of the community in accordance with all relevant legislation and internal governance requirements.
• Managing and monitoring community operations in accordance with legislative requirements with respect to financial and operational performance.
• Overseeing the financial performance of the community through effective budget/cost management ensuring all KPI targets are met
• Building a strong culture of trust and safety across the community with a focus on proactive management of community culture of trust and safety within our communities
• Leading community based staff by modelling actions and behaviours consistent with our values and customer focused operating model

Skills

Team leadership

Budget management

Commercial acumen

Customer service

Tools

MS Office

Job description

AVID Property Group is seeking a capable Community Manager at Vantage Logan Reserve to drive a customer-focused, financially sustainable operating model. You will oversee day-to-day operations, ensure compliance, and lead a team to achieve KPI targets while fostering a culture of trust and safety.

You will manage budgets, monitor financial performance, and ensure effective cost control, reporting to senior leadership on progress and risks.