Community Finance & Inclusion Advisor

Good Shepherd; Morwell; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Salary packaging up to AUD 18,550 tax‑

4 days gifted leave (Christmas/Easter)

Paid parental leave

Employee Assistance Program

Job summary

Good Shepherd is seeking a Community Financial Inclusion Officer to help customers on low incomes access Good Money’s community finance products, including No Interest Loans. You will assess individual needs, assist budgeting and loan applications, and deliver respectful, high‑quality service.

This full‑time role in Victoria includes community engagement, accurate record keeping and partnerships to raise awareness of Good Money services, plus salary packaging and generous leave entitlements.

Qualifications

• Experience supporting customers with complex needs and budgeting.
• Ability to assess eligibility and connect customers with appropriate services.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome customers and guide them through Good Money options.
• Assess eligibility and identify appropriate services or referrals.
• Assist with loan applications, budgeting and documentation checks.
• Provide respectful support to customers from diverse backgrounds.
• Manage enquiries about existing loans and follow up on repayments.
• Build community connections and partnerships to raise awareness of Good Money.

Skills

Customer service

Budgeting

Communication

Interpersonal skills

Problem solving

Education

Certificate or Diploma in Community Services

Tools

Microsoft Office

CRM / databases

Job description

Good Shepherd is seeking a Community Financial Inclusion Officer to help customers on low incomes access Good Money’s community finance products, including No Interest Loans. You will assess individual needs, assist budgeting and loan applications, and deliver respectful, high‑quality service.

This full‑time role in Victoria includes community engagement, accurate record keeping and partnerships to raise awareness of Good Money services, plus salary packaging and generous leave entitlements.