Community Financial Inclusion Officer (EPW321)

Good Shepherd; Morwell; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Salary packaging up to AUD 18,550 tax‑

4 days gifted leave (Christmas/Easter)

Paid parental leave

Employee Assistance Program

Job summary

Good Shepherd is seeking a Community Financial Inclusion Officer to help customers on low incomes access Good Money’s community finance products, including No Interest Loans. You will assess individual needs, assist budgeting and loan applications, and deliver respectful, high‑quality service.

This full‑time role in Victoria includes community engagement, accurate record keeping and partnerships to raise awareness of Good Money services, plus salary packaging and generous leave entitlements.

Qualifications

• Experience supporting customers with complex needs and budgeting.
• Ability to assess eligibility and connect customers with appropriate services.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome customers and guide them through Good Money options.
• Assess eligibility and identify appropriate services or referrals.
• Assist with loan applications, budgeting and documentation checks.
• Provide respectful support to customers from diverse backgrounds.
• Manage enquiries about existing loans and follow up on repayments.
• Build community connections and partnerships to raise awareness of Good Money.

Skills

Customer service

Budgeting

Communication

Interpersonal skills

Problem solving

Education

Certificate or Diploma in Community Services

Tools

Microsoft Office

CRM / databases

Job description

Community Financial Inclusion Officer (EPW321)

Community Financial Inclusion Officer (EPW321)

About the role

• Permanent / Full Time (1 FTE)
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Salary packaging up to $18,550 tax free per year
• Competitive above-award salary, SCHADS Level 4.1

Role Purpose

As a Community Financial Inclusion Officer, you will be the first point of contact for customers, helping people on low incomes access Good Money’s community finance products, including No Interest Loans. You will assess individual needs, support customers with budgeting and loan applications, provide appropriate referrals, and deliver respectful, high-quality service. You will also contribute to community engagement and the smooth day-to-day operation of the Good Money site.

Key Responsibilities

• Welcome customers and guide them through available Good Money community finance options.
• Respond to enquiries, assess eligibility and identify appropriate services, information or referrals.
• Support customers with loan applications, including interviews, budgeting and checking documentation.
• Provide respectful and professional support to customers from diverse backgrounds with complex needs.
• Manage enquiries relating to existing loans and follow up on missed repayments when required.
• Build community connections and partnerships to increase awareness of Good Money services.
• Maintain accurate customer records, complete administrative tasks and contribute to achieving site targets.

About you

• Qualifications: Certificate or Diploma in Community Services, Financial Literacy Education Skillset, or equivalent experience in community services or loan provision.
• Experience: Experience supporting customers with complex needs, assessing individual circumstances, preparing budgets and matching customers with appropriate services and referrals.
• Mandatory Requirements: A current Employee Working with Children Check, satisfactory National Police Check and proof of the right to work in Australia.
• Desirable Skills: Experience engaging with communities and organisations to build effective partnerships, along with confidence using Microsoft Office, spreadsheets and customer databases.
• Attributes: Strong communication and interpersonal skills, attention to detail, adaptability and the ability to build rapport with people from diverse backgrounds while delivering respectful, customer-focused support
• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

APPLICATIONS CLOSE: 5 October 2026

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.