Financial Wellbeing Coach NSW (ECO070)

Good Shepherd Australia New Zealand; Sydney; On-site; AUD 97,000 - 118,000; Full time

Benefits offered by this job

Salary packaging

Gifted leave

Purchase leave options

Employee Assistance Program

Long service leave eligibility

Job summary

Good Shepherd Australia New Zealand is seeking a Financial Wellbeing Coach to support individuals who have experienced financial abuse. You will deliver trauma-informed coaching, helping clients rebuild confidence and independence through personalised financial roadmaps and goal setting.

Based in Parramatta, NSW, this full-time role involves working with community services, maintaining records with privacy in mind, and contributing to a holistic recovery journey for participants.

Qualifications

• Tertiary qualification in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling or a related discipline.
• Strong coaching skills with client-directed approaches, goal setting and confidence-building techniques.
• Excellent communication and interpersonal skills with ability to build rapport with participants and stakeholders.
• Ability to work with diverse backgrounds in a culturally sensitive and inclusive way.

Responsibilities

• Deliver one-on-one trauma-informed financial coaching to participants rebuilding financial wellbeing.
• Set meaningful goals with participants and develop personalised roadmaps with ongoing support.
• Identify financial risks and connect participants with financial counselling, legal and other services.
• Engage community organisations and deliver workshops to raise awareness of financial independence.
• Provide flexible, accessible support in person, by phone or online while respecting privacy and consent.

Education

Tertiary qualification in Social Work or related discipline

Job description

Financial Wellbeing Coach (ECO070)

• Max Term Full time (1.0 FTE)
• Parramatta, NSW location
• SCHADS Level 5 – $107,689.23 plus super and salary packaging
• Salary packaging, gifted leave at Christmas and Easter
• Maximum contract ends 15 August 2029.

Role Purpose

As a Financial Wellbeing Coach, you will support people who have experienced financial abuse to rebuild their financial wellbeing, confidence and independence. Through personalised, trauma-informed financial coaching, you will work alongside participants to identify their goals, develop practical financial roadmaps and build the skills and confidence needed to move forward. Working collaboratively with community and specialist services, you will help deliver a holistic, participant-led response that supports each person’s financial recovery journey.

Key Responsibilities

• Deliver one-on-one, trauma-informed financial coaching, supporting participants who have experienced financial abuse to build financial wellbeing, confidence and independence.
• Work alongside participants to set meaningful goals and develop personalised financial roadmaps, providing ongoing support and accountability as they progress.
• Identify financial risks and connect participants with appropriate financial counselling, legal and other specialist services, working collaboratively to provide a holistic response.
• Build strong relationships with community organisations and deliver community engagement activities, presentations, workshops and financial wellbeing groups to increase awareness and reach of the Financial Independence Hub.
• Deliver flexible and accessible support in person, by phone or online, adapting your approach to participants' individual needs, backgrounds and circumstances.
• Maintain accurate client records and documentation while ensuring services meet privacy, consent, information-sharing and organisational requirements.

About You

• A tertiary qualification in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling or a related discipline.
• Experience delivering financial wellbeing, financial coaching, financial capability or similar community services.
• An understanding of domestic and family violence, including financial abuse, and experience applying trauma-informed practice.
• Strong coaching skills, with experience using client-directed approaches, goal setting and confidence-building techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport and positive relationships with participants, community organisations and other stakeholders.
• The ability to work effectively with people from diverse backgrounds and cultures, using culturally sensitive and inclusive practice.
• Strong organisation and time-management skills, with the ability to work independently, manage competing priorities and exercise sound professional judgement.
• A current driver licence, access to a vehicle, and the ability to meet required Police Check and Working with Children Check requirements.
• Fluency in Mandarin, Tamil or Korean is highly desirable.

Benefits

• Salary packaging – up to $15,900 in tax-free pay per year, plus entertainment benefits up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

Applications close: 03 November 2026.