FIH Practitioner WA (ECO113)

Good Shepherd; Melbourne; On-site; AUD 97,000 - 118,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

4 days gifted leave at Christmas/Easte

Entertainment benefits up to $2,650

Employee Assistance Program

Portable long service leave

Job summary

Good Shepherd Australia New Zealand seeks an FIH Practitioner to provide trauma-informed, participant-centred support to people experiencing financial abuse and family violence. You will coordinate cases, advocate for clients, and connect them with housing, income and legal resources.

Working across the Financial Independence Hub and with partners, you will deliver tailored plans, support safety, and promote financial wellbeing and independence.

Qualifications

• You will hold a tertiary qualification in a relevant field.
• Experience with trauma-informed, participant-centred support is essential.
• Strong communication and stakeholder engagement skills are required.
• Ability to coordinate referrals and advocacy across diverse services.

Responsibilities

• Provide trauma-informed, participant-led support to people experiencing financial abuse and the impacts of family violence.
• Deliver risk, needs and safety assessments and create individualised plans.
• Coordinate case management, advocacy and practical support across housing, income, legal needs and financial recovery.
• Collaborate with FIH counsellors, wellbeing coaches and partners for coordinated support.
• Use consent-based information sharing to connect participants with services and improve care continuity.
• Lead or participate in community engagement activities and workshops to raise awareness.

Skills

Trauma-informed care

Case coordination

Advocacy

Service navigation

Cross-sector collab

Record keeping

Education

Tertiary qualification in Social Work, Psychology, Community Development, or related discipline

Job description

• SCHADS Level 5 – $107,689.23 plus super and salary packaging
• Salary packaging, gifted leave at Christmas and Easter

Role Purpose

As an FIH Practitioner, you will work alongside people who have experienced financial abuse and family violence, providing tailored, trauma-informed support to help them move towards greater safety, financial wellbeing and independence. You will provide case coordination, advocacy, service navigation and referrals, connecting participants with practical, therapeutic and financial supports that respond to their individual needs and goals. Working collaboratively across the Financial Independence Hub and with community partners, you will support participants to build confidence, exercise choice and take meaningful steps towards longer-term recovery.

Key Responsibilities

• Provide trauma-informed, participant-led support to people experiencing financial abuse and the intersecting impacts of family violence
• Undertake risk, needs and safety assessments and develop individualised plans that reflect each participant’s goals, choices and changing needs.
• Deliver case coordination, advocacy and practical support across areas including family violence, housing, income, legal needs, service navigation and financial recovery.
• Collaborate with FIH financial counsellors, financial wellbeing coaches, therapeutic practitioners and partner organisations to provide coordinated and integrated support.
• Use warm referrals and consent-based information sharing to connect participants with appropriate supports and improve continuity of care.
• Facilitate community engagement activities, financial wellbeing groups, presentations and workshops to increase awareness of FIH and support financial recovery.
• Provide flexible support across office, outreach, community, co-located and virtual settings, responding to participant needs and accessibility.
• Maintain accurate records and uphold requirements relating to privacy, consent, information sharing and Child Safe Standards.

About you

• A tertiary qualification in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling or a related discipline.
• Training and experience supporting people who have experienced family violence, with demonstrated knowledge of risk assessment and safety planning.
• Experience delivering trauma-informed, participant-centred support, with the ability to respond sensitively to individual needs and circumstances.
• Experience working effectively within a multidisciplinary environment and collaborating with internal and external services.
• Strong communication, relationship-building and stakeholder engagement skills, with the ability to provide advocacy, service coordination and referrals.
• Strong organisation and time-management skills, with the ability to manage competing priorities, take initiative and exercise sound professional judgement.
• Experience facilitating groups for victim-survivors of financial abuse or related cohorts.
• A current driver licence and access to a vehicle, together with the ability to meet Police Check and Working with Children Check requirements.
• Desirable: Experience using motivational interviewing or similar engagement techniques.
• Salary packaging – up to $15,900 in tax-free pay per year, plus entertainment benefits up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people‑centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

Applications are considered as they are received. APPLICATIONS CLOSE: 03 November 2026

To view the position description, please visit https://hrdoc.goodshep.org.au/doc/Position Description - FIH Practitioner 2026 WA.pdf

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.