Community Facilities Officer

Council Jobs; Newcastle; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Annual leave loading

Parental leave

Industry leading employment conditions

Novated Lease options

Training and development

Job summary

City of Newcastle (CN) is seeking an experienced Community Facilities Officer to oversee day-to-day operations of community halls, centres and cemetery services, ensuring safety, compliance and accessibility for the community.

This role involves frontline customer service, supporting people in grief and those booking facilities, resolving issues, and collaborating with planning and development teams to deliver inclusive, sustainable services across our region.

Qualifications

• Empathy in high-sensitivity community interactions.
• Resilience to support families and navigate challenging situations.
• Clear, confident communication with diverse stakeholders.

Responsibilities

• Oversee day-to-day operations of community facilities (halls, centres, cemetery services).
• Ensure safety, compliance, maintenance and accessibility for the community.
• Provide frontline customer service and support for bookings, access issues and grievances.

Skills

Empathy

Resilience

Communication

Job description

As a member of our team, you won't just work for the city; you’ll co-create it.

City of Newcastle (CN) is currently seeking an experienced and compassionate Community Facilities Officer to join our Community Planning & Development team until May 2027.

As our Community Facilities Officer, you will be responsible for overseeing theday-to-dayoperationsofcommunityfacilities (including community halls, centres and cemetery services),ensuringtheyaresafe, compliant,well-maintained and accessible to the community.

This role operates in a complex customer service environment requiring daily interaction with customers experiencing grief, end-of-life circumstances and bereavement, as well as customers requiring support with facility bookings, access issues, complaints and service requests. As such, the successful applicant requires a high degree of empathy, resilience, professionalism and sound judgement, combined with the ability to problem solve, communicate clearly and confidently in sometimes challenging situations.

Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $18.00 per fortnight
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date

Thursday 19 November 2026

Remuneration

$81,757.73 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact

Petria Jukes – Community Planning & Development Manager – 02 4974 2*** or ******@ncc.nsw.gov.au

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact *******@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.