Community Executive, Sydney

Industrious Asia Pacific; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

5-day work week

Monthly mobile allowance

Flexible benefits for medical and well

Beautiful workplace environment

Opportunity to work with various teams

Job summary

Industrious APAC in Sydney seeks a Community Executive to be the face of the space, handling member issues and delivering hospitality to enable productive work and networking.

You will build rapport with members, host events, coordinate vendors, and support the Centre Manager to maintain occupancy and high member satisfaction.

This role offers a collaborative environment with a 5-day work week and opportunities to connect with teams across regional locations.

Qualifications

• Holds a qualification from an accredited institution.
• Open to candidates with less experience; senior roles possible for strong performers.

Responsibilities

• Be the Supportive Office Expert: ensure the office is clean and defect-free by daily walkthroughs.
• Assist with move-in/move-out schedules to minimise issues.
• Provide warm welcomes and farewells to members and visitors.
• Develop rapport with members and gather preferences to enhance service and sales.
• Support the Centre Manager to improve practices for efficiency, sales, and satisfaction.
• Manage the concierge: calls, emails, and member mail/packages.
• Coordinate with IT, F&B and Housekeeping vendors to meet needs timely.
• Plan and execute community events and member networking initiatives.
• Encourage participation in the member platform and portal.
• Manage key cards and building access securely.

Skills

Objection handling

Prospecting

Negotiation skills

MS Word

MS Excel

MS PowerPoint

Education

Qualification from an accredited institution

Job description

As a Community Executive at Industrious APAC, you will be responsible for being the main point of contact for all our members with the goal of delivering strong community spirit through operational excellence. You will be the face of the location to assist members in handling their issues.

A successful Community Executive will build rapport with members and be responsible for making members feel welcomed and comfortable in our spaces, ensuring that they are able to focus on working productively and building networks, with top-quality hospitality provided by you.

The Community Executive will report to the Centre Manager.

What you'll do

Be the Supportive Office Expert

• Ensure that the office is maintained in a clean and defect-free condition at all times by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Support the preparation of members' move-in and move-out schedules to minimise issues
• Ensure a warm welcome and fond farewell for all members and visitors to the office
• Develop strong rapports with members, and proactively gather company details and members' preferences to enhance service delivery and sales experience
• Support the Centre Manager to develop and carry out practices and improvements, to achieve operational efficiency, sales performance and member satisfaction

Ensure Operational Efficiency

• Manage the concierge, including calls, emails, and members' mail and packages coming in through the office
• Work with our IT, F&B and Housekeeping vendors to ensure that our inventory, events and office-needs are catered to in a timely manner
• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
• Encourage participation and use of our members' platform and network portal
• Key card management for access cards to the building and the office, ensuring utmost security

Play a part in creating the Community

• Assist in the planning and executing of community events hosted by Industrious, from brainstorming to logistical coordination
• Help set up, manage, and break down events to ensure a smooth, successful experience for all members and guests
• Coordinate with internal and external vendors to meet event needs (audio-visual, catering, etc
• Support marketing efforts through internal communications, event signage, and promotional materials
• Research and identify the needs of existing and prospective members to better develop personalised sales pitches and solutions to meet their needs and upsell TGR space
• Prepare and serve hot and cold drinks such as coffee, tea, artisan and specialty beverages for the member/guests
• Refer prospective or existing members to other offices based on their specific needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Support the Centre Manager to develop and implement lead generation and sales conversion strategies to achieve and maintain 100% occupancy
• Connect with local organisations and attend networking events to promote the office and the brand, and identify potential members
• Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings

Who you are

Requirements

• Hold a qualification from an accredited institution
• Interested candidates without prior experience are welcome to apply; more experienced candidates may be considered for a more senior position
• Proven objection handling, prospecting, and negotiation skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Uniform will be provided and must be worn at all times during working hours

Qualities

• Able to work under pressure and meet tight deadlines in a fast-paced environment
• Have strong organisational and planning skills with the ability to multitask
• Good verbal and written communication skills; confident interacting with vendors, speakers, and cross-company teams at all different levels of seniority
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
• Self-starter with a good attitude towards learning

What's in it for you

• Competitive remuneration
• 5-day work week
• Monthly mobile allowance
• Flexible benefits for medical and other approved wellness, healthcare activities etc.
• Beautiful workplace environment that fosters collaboration and interactions with others from a diverse background of cultures
• Opportunity to work with various teams across regional locations