Community Events & Engagement Lead

Randstad NV; Melbourne; Hybrid; AUD 95,000 - 103,000; Full time

Benefits offered by this job

Hybrid work

Travel to community locations

Job summary

Randstad partners with a government utility organization in Melbourne to deliver a major community engagement program. The role focuses on end-to-end event delivery, logistics, and customer support activities across multiple community locations.

The position offers hybrid work with travel and a contract period through November 2026, plus a typical pay rate of $69-$75 per hour plus super. Flexibility to work outside standard hours is required.

Qualifications

• Experience in end-to-end planning, delivery and evaluation of events (public sector or community).
• Strong organisational skills with supplier management and budgeting.

Responsibilities

• Oversee end-to-end delivery of Customer Care Days and community events.
• Book venues and manage event logistics, equipment, and pack-down.
• Develop event schedules using the booking system and analyse customer data for targeting.
• Lead pre-brief meetings and ensure staffing with customer consultants.
• Engage with community networks, councils and Not-For-Profits to expand reach.
• Compile monthly performance and attendance reports for insights.

Skills

Event logistics

Schedule planning

Stakeholder coordination

Community engagement

Data reporting

Communication

Education

Tertiary qualification in Marketing, Communications, Event Management

Job description

Randstad is proud to partner with a leading government utility organization dedicated to serving local communities across Melbourne. We are seeking an experienced Event Advisor to manage the logistics and delivery of a vital community engagement program.

Randstad is proud to partner with a leading government utility organization dedicated to serving local communities across Melbourne. We are seeking an experienced Event Advisor to manage the logistics and delivery of a vital community engagement program.

Position Overview

• Pay Rate: $69 - $75 per hour + super
• Location: Hybrid | Office base with travel to various community locations
• Contract Length: Initial contract until November 2026, with potential to extend

Note: Flexibility is required to attend events outside of standard business hours when necessary.

Role Responsibilities

You will oversee the end-to-end delivery of Customer Care Days and community events at local halls. These events provide face-to-face support for customers navigating billing and account changes following the rollout of a new system.

Key responsibilities:

• Event Logistics: Book venues, manage event logistics, coordinate equipment, and oversee pack-down.
• Scheduling & Data: Use the event booking system to develop schedules and analyze customer data to strategically target future event locations.
• Stakeholder Coordination: Lead pre-brief meetings and collaborate with Customer Experience teams to ensure events are fully staffed with customer consultants.
• Community Engagement: Build relationships with community networks, local councils, and Not-For-Profits (NFPs) to expand event reach.
• Reporting: Compile monthly reports on performance, customer numbers, and key themes to share insights with the broader business.
• Comms Support: Work with the wider Communications team to develop event briefs, invitations, and materials.

Key Selection Criteria

• Event Experience: Proven experience in the end-to-end planning, delivery, and evaluation of community or public sector events.
• Logistics & Budgets: Strong organizational skills with experience managing supplier relationships and project budgets.
• Communication: Empathic and inclusive communication style, with the ability to confidently brief teams and engage with a diverse public.
• Data & Reporting: Ability to interpret data trends to build strategic reports and schedules.
• Risk Management: Demonstrated ability to identify and mitigate operational, safety, and reputational risks.
• Qualifications: Tertiary qualification in Marketing, Communications, Event Management, or equivalent corporate experience. Government or utility sector experience is highly desirable.

How to Apply

If you are a highly organized event professional who thrives on community connection, click "APPLY NOW" to submit your resume.

Only suitable applicants will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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